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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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January 02, 2024

Service was prompt and efficient. Very pleased. Would recommend this dealership to others. Thank you. More

by rdtmebe
Recommend Dealer
Yes
Employees Worked With
Gus
Jan 02, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

January 01, 2024

Dissapointed missing my engine cover after service & you claim otherwise which is very wrong, bull crap!!!! More

by Glenn.mayol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo
Jan 12, 2024 -

Lexus of Sacramento responded

Glenn, I'm sorry to read about your missing engine cover. This is not the experience we aim for and it's clear that there has been a misunderstanding here. I would like to look into this further and find a resolution for you - please reach out at your earliest convenience so we can discuss this directly. Thank you, Russ McDuffie - Service Director - 916.465.6291

December 29, 2023

I appreciate feeling appreciated. I also like the ability to get home and back to your dealership in ease. The Service was also done well, More

by debstanfill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Lexus of Sacramento responded

We're glad to know you felt appreciated and found our service convenient at Lexus of Sacramento. Thanks for the positive feedback, we strive to make every visit a great one!

December 29, 2023

Very helpful, quick, personable. Went to other Lexus dealerships in the Bay Area and always had a long wait, and the first time I went to the Sacramento location they had me in and o More

by laurenchandler542
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Dec 29, 2023 -

Lexus of Sacramento responded

Lauren, we're so glad to know that you had a positive experience at Lexus of Sacramento. Our team is dedicated to providing efficient and friendly service. Thanks for trusting us with your car needs!

December 29, 2023

Consistently outstanding customer service for the past 20 years that I have gone there to have my cars serviced. More

by LINDASHARPE
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Dec 29, 2023 -

Lexus of Sacramento responded

Linda, we're so grateful for your continued support over the years at Lexus of Sacramento. Here's to many more years of outstanding service!

December 29, 2023

Everyone was friendly, welcoming, and quick, and the facility was nice and clean. They did a great job! More

by Beverly
Recommend Dealer
Yes
Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department, Beverly! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 29, 2023

I had a good experience with this dealership. They solved my problem as expected. I will be back again. More

by HKCHAN01
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Dec 29, 2023 -

Lexus of Sacramento responded

We're glad to know you had a good experience with us at Lexus of Sacramento and that we could help solve your problem. We are looking forward to seeing you again!

December 29, 2023

I had an oil change, tires rotated, etc. that was done on Dec 12th then my flat tire sensor logo appeared on my display after that I had to return back to Lexus on December 26th to had new t More

by SLR13
Recommend Dealer
Yes
Employees Worked With
Tracy Cach
Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 29, 2023

N/A No comment, and I do not have anymore of the input. Service is too expensive. More

by TINALIU2828
Recommend Dealer
Yes
Employees Worked With
V
Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us, Tina. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 29, 2023

Service man did not explain what they did in this maintenance or gave any comments or advice. I was asked to sign papers then went home.This is not friendly services. More

by Van Dang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of them
Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you didn't have the best experience this time. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly if you need any further assistance! Best Regards, Christian Simon General Manager

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