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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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January 13, 2024

She gets right to the point. This is what i need and this is the associated cost More

by NANCY.REYNOLDS911
Recommend Dealer
Yes
Employees Worked With
Tracy kach
Jan 14, 2024 -

Lexus of Sacramento responded

Nancy, we are thrilled to see the positive feedback. Thank you for choosing Lexus of Sacramento!

January 13, 2024

The service advisor was friendly, knowledgeable and very helpful and informative. I was quickly provided with a courtesy vehicle and was quickly on my way to work. My car was serviced promptly and with care More

by cwaddell0
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our service advisor at Lexus of Sacramento! It's great that we could provide quick and efficient service for your vehicle. Thanks for the review, and enjoy your freshly cleaned car!

January 13, 2024

Easy to communicate , responsive to inquiries , organized and Nick is superb to deal with More

by alissarein
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 14, 2024 -

Lexus of Sacramento responded

Alissa, we are delighted to hear Nick and the Lexus of Sacramento team delivered a fantastic experience. Drive safely, and have a wonderful day!

January 13, 2024

Very responsive. Helpful. Kind Gus has amazing customer service skills. Cares about his customers. Goes far and beyond. Helped me with technology programming!! More

by kbroz
Recommend Dealer
Yes
Employees Worked With
Gus
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Gus was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

January 13, 2024

Great! They were professional, polite, experienced and was pleasure to deal with! Knowledgeable, and awesome advisors. More

by ronnalaina
Recommend Dealer
Yes
Employees Worked With
Nick Cruz & V Moua
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

January 13, 2024

V Moua is very helpful and professional. I make my appointment with him each time. I miss the donuts at Lexus of sacramento. More

by ANARENDON4
Recommend Dealer
Yes
Employees Worked With
V Moua
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with V here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

January 13, 2024

We were given an appointment to have Lexus emblems installed. When we arrived we were told that the emblems were not in stock. No one from Lexus called to cancel the appointment ahead of time. Very un More

by ERRECARTE
Recommend Dealer
No
Employees Worked With
Nick Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 15, 2024 -

Lexus of Sacramento responded

I'm sorry to learn about the miscommunication regarding your appointment and the emblem installation. This is not typical of our service, and we apologize for any inconvenience caused. We'd like to make things right - please reach out so we can discuss this further. Thank you, Christian Simon - General Manager - 916-465-6331

January 13, 2024

They make an excellent product and an amazing effort to make the experience as comfortable as possible. More

by VASQUEZ0247
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 13, 2024

They ordered the part I needed and repaired my car. They kept me informed throughout the process. Outstanding service More

by carreviewjim27
Recommend Dealer
Yes
Employees Worked With
Daren
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future please let us know. Best Regards, Christian Simon General Manager

January 13, 2024

I have been taking my automobile to Lexus of Sacramento for the past 13 to 14 years and the experience I had with Gus Reynoso was one of the best. More

by Rxman1951
Recommend Dealer
Yes
Employees Worked With
Gus Reno's
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Gus was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

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