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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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January 13, 2024

Good customer service and clean environment Superb service Welcoming environment and smooth checkout process Nice More

by ALVIN1227
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 13, 2024 -

Lexus of Sacramento responded

Alvin, we're delighted to know you enjoyed the service and environment at Lexus of Sacramento. Thanks for your kind words about our team's efforts!

January 13, 2024

Brought my car in for an oil change with braking issues. Brought these to dealers attention and asked for my car to be looked at. Sent me away with no solution with a car that doesn't feel completely safe t More

by HONEYCOMBS53
Recommend Dealer
No
Employees Worked With
V
Jan 17, 2024 -

Lexus of Sacramento responded

I'm sincerely sorry to hear about your unsatisfactory service experience. Safety is our top priority and it's concerning that you left feeling this way. We'd like the opportunity to look into this further for you, and I would personally like to assist you with this moving forward. Would you please reach out at your earliest convenience so we can work towards a resolution together? Thank you, Russ McDuffie - Service Director - 916.465.6291

January 13, 2024

I feel I can rely on Basel with his thorough knowledge of Lexus vehicles and his excellent rapport with all different aspects of Lexus to provide what I need to be safe driving my car. More

by SHOBHANARISHI
Recommend Dealer
Yes
Employees Worked With
Basel s.
Jan 13, 2024 -

Lexus of Sacramento responded

Shobhanarishi, we're delighted to know that Basel's knowledge and rapport have given you confidence in your Lexus. Safety is our top priority here at Lexus of Sacramento! Thank you for sharing your experience with us.

January 13, 2024

V is amazing He's my point of contact V is a great ambassador for Lexus of Sacramento More

by BEFIT1920
Recommend Dealer
Yes
Employees Worked With
V Moua
Jan 14, 2024 -

Lexus of Sacramento responded

We are very happy to hear that V provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

January 13, 2024

Drove car & arrived on time. Thought it was for an oil change so the Lexus associate explained what was being done if I agreed to this service visit. I agreed. Lexus notified me More

by Nancy
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

Nancy, we're glad to know that you had a positive experience at Lexus of Sacramento and left with a squeaky clean car! We appreciate your trust in us for your service needs.

January 13, 2024

All the best and I will come back again! The receptionist was friendly and approachable More

by jessecj
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Jan 14, 2024 -

Lexus of Sacramento responded

Thanks, Jesse, for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

January 13, 2024

Very accommodating, thorough and expeditious. Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were ex More

by R.COBI04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy
Jan 14, 2024 -

Lexus of Sacramento responded

We're so glad to know that you had a top-notch experience at Lexus of Sacramento! It's great to see our team was able to provide the kind and knowledgeable service you deserve. Enjoy your new Lexus!

January 13, 2024

Service is always amazing with Nick, he makes Lexus of Sacramento fantastic in my opinion More

by NIKE0023.AW
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 14, 2024 -

Lexus of Sacramento responded

We love to hear you're always in great hands with Nick here at Lexus of Sacramento! Thank you for choosing us, we truly appreciate your support.

January 13, 2024

It was a pleasure and she was very attentive and patient Patient, explained things clearly More

by Antsmom2011
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 13, 2024

I was told that I will get my SUV in 2 hrs but it took them 5 hrs. The reason I was told that they have back log of cars to be serviced. More

by vincent_lom
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

We appreciate your patience and understanding with the delay in servicing your SUV at Lexus of Sacramento, Vincent. We're always working to improve our efficiency, so we value this feedback. Thank you for choosing us!

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