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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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January 14, 2024

She was patient me and explained what is done She did a good job explaining what is done to my car More

by AJRAGONJAN
Recommend Dealer
Yes
Employees Worked With
Tracy Cach
Report | Print
Jan 15, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Tracy and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

January 14, 2024

I love it, Lexus of Sacramento is the best. I live in San Francisco but all the time I bring my vehicle for service in Sacramento Lexus More

by MJABERNOOR
Recommend Dealer
Yes
Employees Worked With
I forgot his name
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Jan 13, 2024 -

MJABERNOOR responded

I love it, Lexus of Sacramento is the best. I live in San Francisco but all the time I bring my vehicle for service in Sacramento Lexus

Jan 15, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

January 14, 2024

It's easy to make an appointment. I was able to get oil change done in less than an hour. More

by Huy
Recommend Dealer
Yes
Employees Worked With
V. Moua
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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 14, 2024

Advice was fine. We're still debating pricey repair on an older car. We'll decide at the next routine maintenance. More

by juliedit26
Recommend Dealer
Yes
Employees Worked With
Tracey
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Jan 15, 2024 -

Lexus of Sacramento responded

Julie, We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

January 14, 2024

No problems. Very happy. I had a great experience with the service department. ?? Yay! ?? More

by WONGMUNDIK
Recommend Dealer
Yes
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Jan 15, 2024 -

Lexus of Sacramento responded

Wong, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

January 14, 2024

Very good, on time and I enjoy the experience. The team is very helpful and answer all questions. More

by Sam@sfhomesmarket.com
Recommend Dealer
Yes
Employees Worked With
Basel
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Jan 15, 2024 -

Lexus of Sacramento responded

Sam, Thank you so much for your excellent review! We are so glad that Basel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

January 14, 2024

I like the way he was talking to me and he's friendly. His service is good. More

by prasada
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words for Nick and our team, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 14, 2024

Quick easy drop off and fast service. Friendly staff. Clean waiting area and restrooms. Fast loaner check out More

by ARWHITMORE.RN
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Jan 15, 2024 -

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

January 13, 2024

Felt that the advisor was pushing for services not required at the present time. Attempted to overstate wear of the tires on the CT More

by otanisteve
Recommend Dealer
No
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Jan 15, 2024 -

Lexus of Sacramento responded

We appreciate your review and feedback, however, it's disappointing to see we fell short of delivering a 5-star experience. It is never our intention to upsell additional services as mandatory, but rather present all options and choices to our customers. If you would like to provide any additional feedback regarding your visit please do not hesitate to reach out to me directly. Thank you, Russ McDuffie - Service Director - 916.465.6291

January 13, 2024

Fast and easy No wait time, staff was friendly, wait area was nice Highly recommend More

by Tballioshopping
Recommend Dealer
Yes
Employees Worked With
Tracy
Report | Print
Jan 15, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tracy met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

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