Lexus of Sacramento - Service Center

I brought my car in for a routine service. I let him know that my low tire pressure light had come on. They serviced my vehicle with no apparent problems and l got my car back. I let him know that my low tire pressure light had come on. They serviced my vehicle with no apparent problems and l got my car back. More

Service issue not resolved after 2 visits in 2023. Poor experience. Service concern not addressed Poor experience. Service concern not addressed More

Perfect. Rep was very responsive to our need for quick turnaround. That's it. No more Rep was very responsive to our need for quick turnaround. That's it. No more More

Outstanding customer service! he patiently listened to the issue I had, explained his idea of adding that. Also, he made sure I'm comfortable with his plan and afterwards. He expl he patiently listened to the issue I had, explained his idea of adding that. Also, he made sure I'm comfortable with his plan and afterwards. He explained what was done and he offered his support if I needed ! V is the best! More

We purchased new tires. Great service, fast, everything was done as requested, thank you! That's it for this time, thank you! Great service, fast, everything was done as requested, thank you! That's it for this time, thank you! More

Basel was very polite and easy to talk to. He explained to me the services that will be accomplished to my RC350 and how long it will take. He explained to me the services that will be accomplished to my RC350 and how long it will take. More

Tracy was the kind of expert who had a good idea of what the customer wanted and kindly explained what the car owner had to do. the customer wanted and kindly explained what the car owner had to do. More

Every time I have tried to reach service department they are never available and I have left many message. I have to go to the dealership to talk to someone Which I had to do twice for different problems. Y are never available and I have left many message. I have to go to the dealership to talk to someone Which I had to do twice for different problems. You guys installed alarm and send information to Karr with previous owners name. Which caused me problems I tried to get resolved from Lexus but never called back, so I had to explain to Karr what my problem was. They were are to figure out what happen and was able to help me. Explain mistake Lexus made. And the biggest problem was the oil for life program that Kevin sold me. Made me think it was $383 total cost which it's $5700 big difference. I advised I want to cancel this program. Kevin said it was done in Dec 22 then found out he didn't doing till Jan and that's only because I ask for something in writing it's canceled. Once the car was sold Lexus customer service went out the door. So I am not happy. I do love the car on good thing More

It was very pleasant. I appreciate the service and courtesy at the dealership. Thank you I appreciate the service and courtesy at the dealership. Thank you More

Excellent customer service and work on my Lexus! Thank you for everything and the reminders to do maintenance. Thank you for everything and the reminders to do maintenance. More