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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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January 22, 2024

Fraudulent lies, worse customer service , everything doing based on lies and fraud I have been waiting for my title and.registration almost six month More

by HAQJOHASHMAT
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Simon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lexus of Sacramento responded

I'm sorry to read about your recent experience with us. It's important for us that our customers feel they are treated honestly and with respect, so this feedback is concerning. I understand the frustration of waiting for title and registration documents - let's get this sorted out as soon as possible. Please reach out directly when you can. Thank you, Christian Simon - General Manager - 916-465-6331

January 18, 2024

Concern for your safety is reflected on their mission to keep your vehicle in excellent shape. More

by golfmaui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Jan 18, 2024 -

Lexus of Sacramento responded

When a customer says words like this, we know we're doing our jobs right at Lexus of Sacramento! Thank you for sharing your appreciation for our professionalism. Safe travels!

January 18, 2024

V is the best service person you have there. V does great explaining and don't feel he pushes products on me. More

by Mrrod
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Jan 19, 2024 -

Lexus of Sacramento responded

We're glad to know that you had a positive experience with our team at Lexus of Sacramento. We always aim for excellent customer service without any pressure. Thanks for your review!

January 17, 2024

Fast service. I was in and out quick I love going to Lexus of Sacramento and I will continue to go there More

by 1975cowboyfan
Recommend Dealer
Yes
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Jan 17, 2024 -

1975cowboyfan responded

Thank you lexus of Sacramento

Jan 17, 2024 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

January 17, 2024

Excellent V is the best! Lexus of Sacramento Is the best! Kent Owen's is great too! I drove the new RZ and like it More

by magunning86
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Jan 17, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

January 17, 2024

Pretty good overall V did a good job, customer service is awesome every single details did followed up on me. Kudos to him and all the employees in service department. More

by Georgenodora57
Recommend Dealer
Yes
Employees Worked With
V
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Jan 17, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, George, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 17, 2024

I received the usual good service from the dealership! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! More

by Raider Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lexus of Sacramento responded

Mike, it's great to know that Tracy and our team at Lexus of Sacramento provided you with the excellent service we strive for. Thanks for your support!

January 17, 2024

Our 2024 Lexus nx350h, was towed in with a flat on our runflat front tire. Our, 'platinum bumper to bumper,' warranty didn't cover the tire, and Bridgestone phone representative said they wouldn't warrant More

by mrfifth
Recommend Dealer
Yes
Employees Worked With
I worked with Gus, and another great young man in sales that got us a wonderful Lexus RX350h loaner car.
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Jan 17, 2024 -

Lexus of Sacramento responded

We're sorry to learn about the tire issue with your 2024 Lexus NX350h. Our team at Lexus of Sacramento is always here to help get you back on the road safely and quickly. Thank you for putting your trust in us and please reach out if we can assist with anything else!

January 17, 2024

Courtesy and professional They are very professional when I arrive they have service people come greeting us and take care of us right away More

by coryhills220
Recommend Dealer
Yes
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Jan 17, 2024 -

Lexus of Sacramento responded

We're delighted to know that you had a professional and prompt service experience at Lexus of Sacramento. Thanks for sharing your positive feedback with us!

January 17, 2024

Straightforward and easy It was manageable and I waited for my car to get fixed in the waiting room More

by Johannadepaz28
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Jan 18, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Johanna, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

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