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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,825 Reviews

1,825 Reviews of Lexus of Sacramento - Service Center

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October 13, 2024

Excellent service provided by advisor Daren at Lexus of Sacramento. Wish that the dealer would improve the service time to be faster. More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Lexus of Sacramento responded

Thank you for your feedback! We're glad to hear that Daren provided excellent service at Lexus of Sacramento. We appreciate your suggestion regarding the service time and will work on improving it.

October 11, 2024

The customer service was great ! Homer was very attentive , fast , and efficient ! He was very professional and helpful with assisting me with questions I had . I believe he is a gre More

by aikemoto75ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Lexus of Sacramento responded

We're delighted to hear that Homer provided such attentive and efficient service at Lexus of Sacramento! It's wonderful knowing he was able to assist with all your questions. We look forward to welcoming you back for your next appointment!

October 10, 2024

My service was great and very efficient. Gus was a pleasure to work with. I will return next service date. Thank you. More

by 4service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Lexus of Sacramento responded

We're delighted to hear that Gus provided you with efficient service at Lexus of Sacramento! Thank you for your kind words, and we look forward to seeing you again on your next visit.

October 08, 2024

I am so happy when bought this car from Fulton dealer. Good price, and came for service very good . Homer , he very nice, help me anything when I have questions. More

by NGUYENPHUOC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

NGUYENPHUOC62 responded

Richard Williams , he is so nice, good man

Oct 08, 2024 -

Lexus of Sacramento responded

We appreciate your kind words for Homer and the Lexus of Sacramento team. Thanks for working with us!

October 07, 2024

My service rep was excellent. He was very personable and kept me informed. I would highly recommend him. More

by ellaathome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Lexus of Sacramento responded

We're delighted to hear that your service representative provided excellent and personable assistance at Lexus of Sacramento. Thank you for recommending him, and we appreciate your feedback!

October 04, 2024

Hi my service advisor and service director was very kind to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take ca More

by Rovina712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ McDuffie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lexus of Sacramento responded

Thank you for sharing your experience with us at Lexus of Sacramento! We're delighted to hear that our service advisor and director provided such attentive care. Your kind words mean a lot, and we'll be sure to pass them along. We look forward to serving you again in the future!

September 30, 2024

I made an appointment for 3 pm and stood outside my car for 20 minutes waiting for someone to help me. After the service they told me that my tire had a nail and needed replacement…took it to the tire stor More

by dparulan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lexus of Sacramento responded

This is concerning to read. We strive for timely service and accurate assessments, so it's disappointing to hear about your experience. We'd like the opportunity to make things right if you're willing; please reach out at your convenience. Thank you, Russ McDuffie - Service Director - 916.465.6291

September 30, 2024

Staff is very friendly, attentive, and knowledgeable. They get very busy at this dealership so if you are going in for service, it’s a good idea to secure an appointment! More

by BRAULIO.MENDIETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lexus of Sacramento responded

Thank you for the great feedback! We're glad to hear our team at Lexus of Sacramento provided friendly and attentive service. We're here whenever you need us!

September 28, 2024

Very pleasant place, service team is really nice and has complete the service on time and provide valuable suggestions More

by Aarkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lexus of Sacramento responded

Aarkay, we're delighted to hear that our service team at Lexus of Sacramento provided timely and valuable assistance. Thanks for sharing your positive experience!

September 27, 2024

Great experience. No waiting to drop off the car and a beautiful new loaner car while mine was getting a new windshield. More

by Jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Lexus of Sacramento responded

Jeffrey, we're delighted to hear you had a great experience with us at Lexus of Sacramento! Enjoy your new windshield and thank you for the positive feedback.