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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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February 24, 2024

Everything went smoothly Tracy was kind, on time and thorough. I believe she went above and beyond to ensure that everything was taken care of. More

by NAOMIFLETCHER39
Recommend Dealer
Yes
Employees Worked With
Tracy Cach
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Feb 25, 2024 -

Lexus of Sacramento responded

Naomi, Thank you so much for your excellent review! We are so glad that Tracy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

February 24, 2024

I already completed this. It was good. Faster than usual. Clean. Great service from the sales folk. More

by NKANNADY
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 25, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. Kyle and our team appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 23, 2024

Great The representative was amazing. Great customer service and professional. The facility is nice and clean. More

by Medstudent1966
Recommend Dealer
Yes
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Feb 24, 2024 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 23, 2024

I have been going to Lexus OF Sacramento for years, always excellent experience. Purchased my vehicles there as well. More

by lesterah
Recommend Dealer
Yes
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Feb 24, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 23, 2024

Came in to get my second key fob as a new car buyer from last October. Service gave me the fob just fine but did not give me the physical manuel key with it. Said that the dealership should have given it to More

by Bmfeb
Recommend Dealer
No
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Feb 27, 2024 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Christian Simon General Manager

February 22, 2024

I work for Lexus of Sacramento. Awesome team! My team members are the best around the area. Much respect for my managers and teammates! More

by Khsteve1964
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 21, 2024

Poor customer service. The service advisor didn't call after vehicle was ready and didnt go over the findings from the tech, quite disappointing. More

by PRASADF718
Recommend Dealer
No
Employees Worked With
Derek/Deren
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Feb 23, 2024 -

Lexus of Sacramento responded

I'm sorry to read about your recent experience. We strive for excellent communication and I apologize if you didn't receive that. I'd like the opportunity to discuss this further with you, if possible. Please reach out at your earliest convenience so that we can address any concerns directly - Thank you, Russ McDuffie - Service Director - 916.465.6291

February 20, 2024

Efficient, professional, & above and beyond. Always the case for all that I've interacted with More

by CYNDIBTHAN
Recommend Dealer
Yes
Employees Worked With
Don't recall name
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Feb 21, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 20, 2024

The dealership was clean and organized. The employees were friendly and easy to get along with. V Moua went out of his way to explain all the services I was getting that day. More

by TOUA.HER
Recommend Dealer
Yes
Employees Worked With
V Moua
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Feb 21, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 19, 2024

My mom felt so silly about having a dead battery, and Nick Cruz reassured her and made her feel good about what happened (she left interior lights on in car.) More

by PATYORR1
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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