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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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March 03, 2024

Explained the whole process and everyone was friendly. He even called for update regarding my vehicle status More

by Kathleenlagera
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Mar 03, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you, Kathleen. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

March 02, 2024

Good friendly efficient service That is all i have to say- pleased as always Yes More

by Rich.Koppes
Recommend Dealer
Yes
Employees Worked With
Darren
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Mar 02, 2024 -

Lexus of Sacramento responded

Thank you, Rich, for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

March 02, 2024

Very friendly, professional, attentive and met all my needs. I do miss the donuts???? I've never been disappointed in all the years I've been using them!! More

by ZIMMERMAN.ART
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Mar 02, 2024 -

Lexus of Sacramento responded

Thank you, Art! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

March 02, 2024

Excellent Great service, in time. She call or text when the car was ready Explaining very well More

by REPLYVITA07
Recommend Dealer
Yes
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Mar 02, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

March 02, 2024

Always satisfy with their job Nice and friendly staff, nice and clean environment, great job More

by Wahidasamadi
Recommend Dealer
Yes
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Mar 03, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

March 02, 2024

Efficient, attentive, knowledgeable, friendly. Lexus made the experience very easy. I will be back. Happy More

by regchuck1
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Mar 02, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

March 02, 2024

I like that my vehicle was under warranty and the fix was covered under the warranty. I like that I was given a loaner vehicle. My overall experience with Lexus was excellent. More

by SACTOTRAVELAGENT
Recommend Dealer
Yes
Employees Worked With
V Moua
Report | Print
Mar 02, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

March 02, 2024

Service agent was very cordial and efficient. I wish this service center was in ELK GROVE. More

by LV2GRDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone Jr.
Report | Print
Mar 02, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

March 02, 2024

10 yrs great service Nick has been my car consultant I've always been well taken care of. Thank you Nick and Lexus for wonderful customer service. More

by KATHYLW9
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 02, 2024 -

Lexus of Sacramento responded

Thank you, Kathy, for the kind words for Nick and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

March 02, 2024

5 Wait times have been a little long lately But on the whole good service More

by KATHYLW9
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Mar 02, 2024 -

Lexus of Sacramento responded

Kathy, we appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Best Regards, Christian Simon General Manager

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