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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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March 22, 2024

Gus, was friendly, kind, knowledgeable, thorough and did everything he told me he would do. He kept me in the loop about my vehicle. More

by sherray jones
Recommend Dealer
Yes
Employees Worked With
Gus
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Mar 22, 2024 -

sherray jones responded

Gus was exceptional! My experience was smooth, with excellent customer service.

Mar 22, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Gus here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

March 22, 2024

Always quick to get back to me. Goes the extra mile, even after the sale. More

by BOTHOMPSON62
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 22, 2024 -

Lexus of Sacramento responded

Thanks for sharing your positive feedback with the Lexus of Sacramento team! It's a pleasure to assist you when you need service.

March 22, 2024

Always great service. I would not take my car anywhere else. But I have already give feedback to you. More

by CHUCK79
Recommend Dealer
Yes
Employees Worked With
Tracy cach
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Mar 22, 2024 -

Lexus of Sacramento responded

Thank you, Chuck! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

March 21, 2024

I liked it Very upfront & professional This is my home dealership Love it so More

by Tom72c
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 21, 2024 -

Lexus of Sacramento responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

March 20, 2024

They are always courteous and meet our needs We are pleased that they have a loaner car available when we request it. More

by GIL.LEON13
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 20, 2024 -

Lexus of Sacramento responded

Gil, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Nick can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

March 20, 2024

My appointment was @ 10:30, and I was out of the dealership service before noon. So I'm very happy with the services provided by Lexus of Sacramento. More

by j.Chhun
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Mar 20, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Christina had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

March 20, 2024

My service advisor, Christina was great. I received an email the day after my service with discounts. It would have been nice if the discounts came in the service reminder emails. More

by AK
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lexus of Sacramento responded

We appreciate your feedback and are glad to know Christina provided great service. We'll take note of your suggestion about the timing of discount emails - thanks for choosing Lexus of Sacramento!

March 18, 2024

It was done timely and the cost was what was estimated The loner was nice More

by jamcronald
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : With V
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March 18, 2024

V went over the different packages. And also explained the next service that will be required. More

by SABYROCKSU
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : V Moua
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March 18, 2024

Although long, yet pleasant Overall it was a positive experience The survey is very annoying More

by ANBTRAN
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
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