Lexus of Sacramento - Service Center

I take extreme pleasure in this opportunity to submit my I take extreme pleasure in this opportunity to submit my very highest recommendation on behalf of Mitch Dean . I have worked with Mitch for over I take extreme pleasure in this opportunity to submit my very highest recommendation on behalf of Mitch Dean . I have worked with Mitch for over 6 years. . I would like to express my regard for his knowledge and skill and most important his willingness to help. Mitch is resourceful and intelligent. It is very easy in this day and age to just do the minimum expected, so when you work with someone like Mitch who goes above and beyond to get the job done and with a great attitude, it makes getting the repairs easier when there are no surprises. Chris Clark More

Called for routine service on my 6 year old car, several Called for routine service on my 6 year old car, several warranty items were idendified and when the car was taken in these were repaired quickly a Called for routine service on my 6 year old car, several warranty items were idendified and when the car was taken in these were repaired quickly and at no charge. Christina also mentioned some upcoming maintainence items that could be combined with the warranty repairs to save me a lot of money. I was smiling as I drove home, happy that I bought a Lexus and Happy that I had gone to Lexus of Sacramento. More

They scheduled my service visit in a very timely manner, met me promptly when I came in, completed all the work in their usual outstanding manner , completed servicing on time, and delivered a thoroughly cl met me promptly when I came in, completed all the work in their usual outstanding manner , completed servicing on time, and delivered a thoroughly cleaned car ready to drive home. I always rely on the great, attentive service from the Lexus of Sacramento team. More

Mike was very helpful working within my budget and explaining the work to be done. Loved driving the new 2013 RX350. First one I've liked as well as my 2006. explaining the work to be done. Loved driving the new 2013 RX350. First one I've liked as well as my 2006. More

I trust the work will be done correct and I, the customer will not be taken advantage. Dealership is clean,friendly and work is done in a timely manner will not be taken advantage. Dealership is clean,friendly and work is done in a timely manner More

This dealership has great customer service with very professional and knowledgeable people. The environment is great and I will always have my car serviced here. Very satisfied with service. professional and knowledgeable people. The environment is great and I will always have my car serviced here. Very satisfied with service. More

This is my third Lexus from Lexus of Sacramento and I have done all my service there even though I live in La Quinta, CA (the desert). Why? Because they are friendly, efficient, and timely in their serv have done all my service there even though I live in La Quinta, CA (the desert). Why? Because they are friendly, efficient, and timely in their service execution. Their prices are not the best, but better than other Lexus dealers I have used. More

Went in for an intermittin problem that i had on my sc i got a couple opinions in which none were right,so Martin took over my car and he really went the extra mile and I'm extremely satisfied with the w got a couple opinions in which none were right,so Martin took over my car and he really went the extra mile and I'm extremely satisfied with the way he treated me along the way by keeping me informed about my car and not giving up on my car until they found the problem.I will always bring my cars to Lexus Because of the straight forward help I've received from Martin... thank you for helping me with my car I appreciate it . Lexus of Sacramento is great! More

I just wanted provide feedback regarding Mitch in the Service department. Every time we meet with him, he has been great. He is very professional yet also friendly. He makes sure I have a loaner or a Service department. Every time we meet with him, he has been great. He is very professional yet also friendly. He makes sure I have a loaner or a ride to work when needed. He also is very good about calling me to keep posted on the status of the service work. He is very responsive whenever I call him and leave a message. Mitch is a pleasure to work with and I will continue to request him as my service specialist. More

We experienced a couple issues with our 2007 LS460. First issue was a failure of the amplifier module. I called Lexus of Portland and got no help, I called Lexus USA and still no solution to shut off First issue was a failure of the amplifier module. I called Lexus of Portland and got no help, I called Lexus USA and still no solution to shut off the piercing 100 db noise in the car. When I called Lexus of Sacramento they told me what they thought the problem was immediately. Mitch Dean took the car into the service bay and solved the issue in less than 10 minutes. The following day, Friday, we were in St Helena, CA for a Saturday wedding and had a total battery failure which locked the car down. We had issues trying to jump it. Lexus USA was only willing to tow it to Santa Rosa, where the dealer told me they could not even look at the car until the following Thursday. Since I was walking the bride down the aisle, it was important for me to attend the wedding. After 4 hours and two tow trucks we got the car started and I drove it to Sacramento late Friday night. On Saturday the service dept opens at 8:00 am and Mitch got our car in an out in about 30 minutes. Mitch Dean was unbelievably professional and caring. My wife and I were really stressed about making the wedding,and getting the car back into working condition. It was not fun to be stranded on a Friday night 600 miles from home and get little help from most of the Lexus people I talked with. Lexus was willing to pay to take the car to the closest dealer, but they could not look at it for 5 more days. We needed to get the car 90 miles to a dealer who would fix it. Mitch calmly went through our best options and was helping us all the way. Mitch commented that all we really needed was someone who cared. He truly cared and is a huge asset to Lexus of Sacramento. We truly thank him! More