Lexus of Sacramento - Service Center

Everytime we have visited the dealership, there appears to always be the same friendly staff and many always remember you by name. Today I took our car in for work to be done and was surprised how fast to always be the same friendly staff and many always remember you by name. Today I took our car in for work to be done and was surprised how fast the work was completed. When I commented about it, I was told I had made an appointmen and was from out of town, 1 1/2 hours away, it was therefore expedited. While we had to wait they provided another Lexus (new) to drive while we had to wait. We were given an option of three different models. Every time we have taken the car in for service or repair it has always been as we had expected, never a complaint and always within their very accurate estimate Refreshments were provided while we waited, coffee, tea, hot chocolate, bottled water and pastries. The restrooms are always spotless. This means a lot to my wife. More

My husband and I purchased our 08 IS259 Lexus from a close friend - we were thrilled to "upgrade" our vehicle to a luxury ride the whole family could enjoy. My first experience with Lexus of Sacramento close friend - we were thrilled to "upgrade" our vehicle to a luxury ride the whole family could enjoy. My first experience with Lexus of Sacramento was to complete the required oil/filter change. 1) we were pleasantly surprised that the dealership offered this service at a VERY competitive price - AND the information is stored conveniently in their database for future reference. 2) I was able to set up my own personal account on-line, AND schedule my own appointment - VERY convenient. 3) Upon arriving at the dealership, I was immediately welcomed by Brandy before exiting my vehicle. She was expecting me. Her friendliness and knowledge assured me we made the right decision for service. 4) The facility was extremely user friendly. Coffee, donuts, clean and modern waiting area, tons of excellent reading material. Overall, an excellent experience. Lexus of Sacramento understands exceptional customer service. For this business professional, this type of service is truly appreciated. We will definately be back for all our Lexus needs. More

I have purchased 3 IS300 and 1 IS350, I have received I have purchased 3 IS300 and 1 IS350, I have received excellent service each time I have been there, I have never had a complaint that wasn't complet I have purchased 3 IS300 and 1 IS350, I have received excellent service each time I have been there, I have never had a complaint that wasn't completed in an outstanding manor & to my satisfaction. The manager & the entire staff including shop crew. The latest service I would like to express my appreciation for the excellent care of service consultant Mike Huttleston and tech Arturo Sanchez, my IS350 needed campaign 9LC, elect power steering replacement, 9LA, fuel delivery rail pipes replacement 9LB, rear brake caliper inspection, plus TSIB#L-SB-0121-08 Install updated pads.. My vehicle was done in a timely manor !! The entire staff and shop crew set a very high goal for other automotive service organizations to attempt match... I have such confidence in their service I was up early and took a 220 mile trip in my IS350, didn't have any problems, didn't expect any.. This dealership has always treated me like family!!!!! More

Great car buying but terrible service department. They are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are refusing to repair it. Formal complaint filed with Lexus Corp. Office and awaiting response. I would never do business with these people again. More