Lexus of Sacramento - Service Center

The service was completed timely, well done and I really appreciated the loaner vehicle and the additional guidance on some of the features of my new vehicle, provided after the service was complete. appreciated the loaner vehicle and the additional guidance on some of the features of my new vehicle, provided after the service was complete. More

Oil, filter and wiper blades changed was done to my car. Only question is, every time oil change is done ( I think this was the third time), it always over fill to the dip stick marker when hot. Approximate Only question is, every time oil change is done ( I think this was the third time), it always over fill to the dip stick marker when hot. Approximately 1/4 of an inch above the dip stick marker. Discussed with Brandy about it. she said, technician follow what the car specification calls for. I am happy. Thank you. More

I called Christina on Saturday morning because of a tire problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provide problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provided. When we arrived at your dealership Christina examined the tire and determined that they would have to contact the company for warranty assistance and a new tire. because of the workload that could not be done until Monday. At that point she secured a loaner car for us and sent us on our way. Without Christina's assistance we would have been forced to cancel our trip. I really appreciated Christina's help On Monday Brandy called and said that the tire had been replaced. I asked her to have a technician check a few other items that needed attention. The technician checked on the items I was concerned about and Brandy called to tell me that the items were ok and did not need any repair. I really appreciated her having someone look at the items at a moments notice. Although I was charged $140 for replacement of a tire that was out its full warranty period by only 7 days I really appreciated Christina and Brandy's customer service. . More

I like the friendly customer service from my service representative who keeps me advised on the needed work on my RX-350 and excellent quality of work from the dealership. representative who keeps me advised on the needed work on my RX-350 and excellent quality of work from the dealership. More

I bought two cars at this dealership, the second, only because of my great service experience with Jeff Dyke with the first one. He has earned my trust and taken great care of my cars. He is honest about because of my great service experience with Jeff Dyke with the first one. He has earned my trust and taken great care of my cars. He is honest about the condition of my car and will always reccomend a particular service if I need it, even if it is not why I came in. Always easy to set an appointment and he makes it very easy to take good care of my care. I drive from Stockton simply because of the great service and because I know the dealership will stand behind thier work. I just can not think of anything they could do better. I am a very satisified customer. The cost may be a bit more expensive then a local shop in town, but the quality, convienience and level of service makes it a great value....... More

The Dealership is very pleasant and clean. They take good care of my car. The rating of good on the price was hard for me. The car was only 2 months old with 942 miles. There should be some kind of w good care of my car. The rating of good on the price was hard for me. The car was only 2 months old with 942 miles. There should be some kind of warranty on the tires when you buy the car. You sell warranty on every thing else. When I buy a tire from you its covered under warranty. My feeling is I bought a new RX450h from you and received no warranty from you or the mfg. That made may experience down from great. More

Mitch Dean is the best!!!! It is so wonderful to be able to drop my car off and know I am in the best of hands !!! to drop my car off and know I am in the best of hands !!! More

Efficiency and friendliness were excellent. Wait lounge very nice. Would consider putting subtitles on TV, it's sometimes difficult to 'hear' with talking from the coffee area. A great experience, worth very nice. Would consider putting subtitles on TV, it's sometimes difficult to 'hear' with talking from the coffee area. A great experience, worth the drive from Greenhaven area; will return for future 'minor' services. More

From the moment you enter this dealership, you are treated like royalty. They really care about their customers. No waiting around for someone to follow through and take care of any issues they have treated like royalty. They really care about their customers. No waiting around for someone to follow through and take care of any issues they have. They couldn't treat their customers any better! Highly recommended! More

Your lounge is comfortable for waiting and if needed rental cars are great to drive. Jeff Dyke takes FABULOUS care of me and my little ancient 1995 ES 300. Jeff keeps it running perfectly and is carefu rental cars are great to drive. Jeff Dyke takes FABULOUS care of me and my little ancient 1995 ES 300. Jeff keeps it running perfectly and is careful to make sure I am aware and on top of any possible problems. I always recommend Lexus of Sacramento to friends and continue to be an appreciative customer! More