Lexus of Sacramento - Service Center

Service was excellent, quality of work excellent, customer treated politely, and questions answered promptly and accurately. Maintenance completed as promised. When the maintenance service requires customer treated politely, and questions answered promptly and accurately. Maintenance completed as promised. When the maintenance service requires the car to be serviced be left in the dealership, courtesy car was promptly provided. This is a great convenience for me. Thank you. More

I called one time for a service appointment, it was made when I asked. The agent created me with prepared paperwork. We discussed possible new tires (which I had expected). They were installed. I receiv when I asked. The agent created me with prepared paperwork. We discussed possible new tires (which I had expected). They were installed. I received a user vehicle. The work was completed when I wanted it. More

Mitch gave us excellent feedback over the phone, checked our extended warranty and scheduled and facilitated the repair. Outstanding service, very professional, excellent waiting room environment, repairs our extended warranty and scheduled and facilitated the repair. Outstanding service, very professional, excellent waiting room environment, repairs completed while we waited. More

Good Service, good coffee, good doughnuts, nice surroundings.... Everything OK. Everything on time and well done. I willll be back when I need service again. surroundings.... Everything OK. Everything on time and well done. I willll be back when I need service again. More

The service was completed timely, well done and I really appreciated the loaner vehicle and the additional guidance on some of the features of my new vehicle, provided after the service was complete. appreciated the loaner vehicle and the additional guidance on some of the features of my new vehicle, provided after the service was complete. More

Oil, filter and wiper blades changed was done to my car. Only question is, every time oil change is done ( I think this was the third time), it always over fill to the dip stick marker when hot. Approximate Only question is, every time oil change is done ( I think this was the third time), it always over fill to the dip stick marker when hot. Approximately 1/4 of an inch above the dip stick marker. Discussed with Brandy about it. she said, technician follow what the car specification calls for. I am happy. Thank you. More

I called Christina on Saturday morning because of a tire problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provide problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provided. When we arrived at your dealership Christina examined the tire and determined that they would have to contact the company for warranty assistance and a new tire. because of the workload that could not be done until Monday. At that point she secured a loaner car for us and sent us on our way. Without Christina's assistance we would have been forced to cancel our trip. I really appreciated Christina's help On Monday Brandy called and said that the tire had been replaced. I asked her to have a technician check a few other items that needed attention. The technician checked on the items I was concerned about and Brandy called to tell me that the items were ok and did not need any repair. I really appreciated her having someone look at the items at a moments notice. Although I was charged $140 for replacement of a tire that was out its full warranty period by only 7 days I really appreciated Christina and Brandy's customer service. . More

I like the friendly customer service from my service representative who keeps me advised on the needed work on my RX-350 and excellent quality of work from the dealership. representative who keeps me advised on the needed work on my RX-350 and excellent quality of work from the dealership. More

I bought two cars at this dealership, the second, only because of my great service experience with Jeff xxxx with the first one. He has earned my trust and taken great care of my cars. He is honest about because of my great service experience with Jeff xxxx with the first one. He has earned my trust and taken great care of my cars. He is honest about the condition of my car and will always reccomend a particular service if I need it, even if it is not why I came in. Always easy to set an appointment and he makes it very easy to take good care of my care. I drive from Stockton simply because of the great service and because I know the dealership will stand behind thier work. I just can not think of anything they could do better. I am a very satisified customer. The cost may be a bit more expensive then a local shop in town, but the quality, convienience and level of service makes it a great value....... More

The Dealership is very pleasant and clean. They take good care of my car. The rating of good on the price was hard for me. The car was only 2 months old with 942 miles. There should be some kind of w good care of my car. The rating of good on the price was hard for me. The car was only 2 months old with 942 miles. There should be some kind of warranty on the tires when you buy the car. You sell warranty on every thing else. When I buy a tire from you its covered under warranty. My feeling is I bought a new RX450h from you and received no warranty from you or the mfg. That made may experience down from great. More