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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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January 25, 2020

Regular service appointment Excellent work done and completed on time. My only complaint was the loaner car was not clean inside. The car needed to be vacuum. Other than that, al More

by bowlerwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tire specialist
Jan 26, 2020 -

Lexus of Sacramento responded

Hi, Thanks for sharing your thoughts about your experience with our dealership. Providing a positive experience is our top priority, so we're disappointed to hear that your loaner was not clean. Thank you for bringing it to our attention. Please reach out to me if you would like to discuss your visit further. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

January 23, 2020

Service my Lexus Easy to make appointments fast friendly personnel even without appointment knowledgeable staff answering all questions neat comfortable atmosphere in More

by Rawhit41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2020

A+ Sevice I have taken my vehicle to Lexus of Sacramento for every routine service since I purchased it. Ryan is a very knowledgeable, kind, and thorough servic More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
January 20, 2020

Sevice of my Lexus Nick is a very knowledgeable and has been serving my Lexus since I purchased it in 1913. As a Senior Citizen, I am most pleased that he explains what More

by brownwebster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 19, 2020

My sales person (Kent) and my service person (Christina) worked together to make sure the situation was handled to my satisfaction. I was very pleased with the outcome. More

by olympiclifter
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2020

Best deal, excellent service My service agent provided me with excellent service, as far as quality, timeliness, comfort of ride and or loaner overall very pleasant experience eve More

by Manouch_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Huttleston, Michael Boyd
January 16, 2020

Very professional and friendly to deal with. They also called on other issues that came up. Good job all around and continue the good work. More

by Edbrewer
Recommend Dealer
Yes
Employees Worked With
Joe Burton
January 16, 2020

Excellent dealership. Brandy Joseph is a very knowledgeable service representative. The waiting area is very comfortable with coffee, pastries, and a TV. I recommend Lexus of Sacramento to any Le More

by Vitoandspats
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
January 11, 2020

Great Service Retired with two Lexus serviced at Lexus of Sacramento. The service is competent, convenient, honest, prompt and the staff has convinced me that they More

by jwest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
December 26, 2019

My vehicle wasn't running well and some dash lights came on. A rat had gotten to it. Lexus of Sac took great care of me and got me back on the road in one day. Ryan and his team are Rock Stars!!! More

by LX4ME
Recommend Dealer
Yes
Employees Worked With
Joe Burton, Ryan Hansen, Eric Foltz
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