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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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September 17, 2020

Ryan does a good job of making me feel like “friends and family” and that I can trust your company. Thank you so much Ryan! More

by PAUL.DEDORA
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Sep 17, 2020 -

Lexus of Sacramento responded

Hi Paul - It is fantastic to hear that Ryan delivered such a friendly and welcoming experience. We appreciate your business and hope to earn it again in the future! - The Lexus of Sacramento team

September 17, 2020

Great customer service from Mike Huttleston. We are glad he is our service guy. He knows his stuff. He takes excellent care of us and our 2 Lexus'. More

by AMKAM
Recommend Dealer
Yes
Employees Worked With
Kent Owens, Mike Huttleston
Sep 17, 2020 -

Lexus of Sacramento responded

It is wonderful to hear that you trust Mike to get the job done! We are so proud to have earned your business and are wishing you safe travels down the road! - The Lexus of Sacramento team

September 17, 2020

Everything is good. Tracy went over what needs to be done and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. More

by LVTRAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

It is fantastic to hear that Tracy earned your five-stars. Thank you for your support and for taking the time to share! We hope to work with you again at Lexus of Sacramento!

September 17, 2020

First time I have used this dealership for a purchase and service. Can't say enough about the experience except for awesome, wonderful team of employees! More

by FCOMMESSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

This review made us smile! Thank you for taking the time to share and for choosing Lexus of Sacramento. We hope to see you again next time!

February 07, 2020

Always a wonderful experience when I visit my Lexus of Sacramento dealership. Brandy, my service manager is the best! Everyone is always friendly and kind. The service is effic More

by Osiris the cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Feb 07, 2020 -

Lexus of Sacramento responded

Thank you, Osiris! It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that Brqandy met your expectations. Thank you for choosing Lexus of Sacramentoe lo. We look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 01, 2020

good job Why is it that the service appointments more than a week away from when calling in? Also why can I not able to make the appointment on line. More

by ghpoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with our dealership. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

January 27, 2020

Christina is the best! Her customer service is outstanding. She's thorough when explaining the service to be done, any recommendations, and when complete. I travel from the bay area just to see More

by Shelley
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Lexus of Sacramento responded

Shelby, Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Christina was able to assist you with your service appointment and that you had such a positive experience. We hope you will continue to make Lexus of Sacramento your dealership of choice! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 26, 2020

15000 mile maintenance I was helped by Christina in the service department on 1/17/20 and I am extremely pleased with her assistance. I found her a very friendly and helpfu More

by A Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 26, 2020 -

Lexus of Sacramento responded

Thank you for letting us know what a great job Christina did answering your questions ! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 25, 2020

Everyone was friendly efficient and helpful. Eric called when my car was ready and allowed me to keep my rental car overnight so I didn't have to drive in high traffic time. More

by Buffy
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Jan 25, 2020 -

Lexus of Sacramento responded

Hi Buffy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eric and the rest of our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 25, 2020

Lexus Service Department My experience with Lexus of Sacramento has been exceptional from the purchase of 2 Hybrid Lexus to the on-going service of each car. The best! More

by kathy.payne97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Jan 25, 2020 -

Lexus of Sacramento responded

Hi Kathy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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