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Lexus of Sacramento - Service Center
Sacramento, CA
1,845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,845 Reviews of Lexus of Sacramento - Service Center
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September 17, 2020
When I pulled in for my service, the guy that helped me, looked miserable. I felt very uncomfortable because it seemed like he didn’t want to deal with me. There were only 2 advisors on the floor, so I wait looked miserable. I felt very uncomfortable because it seemed like he didn’t want to deal with me. There were only 2 advisors on the floor, so I waited by my car for a good 10 minutes before being told to go inside to wait longer. I told the advisor about a loose door handle, he said they’ll look at it. He told me it’ll be about 2 hours for all checks and services they’ll be doing, he told me he’ll give me a call when it’s done. 4 hours later, no phone call. So I had to call them myself, then they proceeded to tell me that they needed to keep my car overnight. They never gave me a call to let me know of this situation, nor did I consent to them keeping my car overnight, as I have a business to run. He then told me the door handled would cost me money, which should be covered by warranty. This is unacceptable for a company of your caliber. If I never called to check on my car, I wouldn’t of been able to pick up my kids, and run my business. At this point, I would rather drive another 15 miles, on top of the 15 miles I already have to drive, to Lexus of Roseville to get better customer service. When I came back to get my car, I wasn’t greeted by anyone at all, everyone that saw me, just stared at me like I didn’t belong there. A very unfortunate feeling. More
by ADAMDIENG
Verified CustomerEmployees Worked With
Eric
September 17, 2020
The people at Lexus are kind and considerate, do excellent work, always there to see if you want courteous car where available, and also goodies in the lounge! excellent work, always there to see if you want courteous car where available, and also goodies in the lounge! More
by DENNIS.KONESKY
Employees Worked With
Brandy Joseph
September 17, 2020
Great service came for part recall check, they gave us a loaner and kept us informed and had a few items repair. I will definitely come back again. loaner and kept us informed and had a few items repair. I will definitely come back again. More
by RCAVASOS
Employees Worked With
September 17, 2020
Replacement of the recalled fuel pump was handled expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! More
by SHUNDAHL
Employees Worked With
September 17, 2020
Lexus is awesome! From the first call to the last to pick up the car everything went well. Ryan was polite and helpful and made the experience seamless. Thank you! pick up the car everything went well. Ryan was polite and helpful and made the experience seamless. Thank you! More
by GMARYANN635
Employees Worked With
Ryan Hansen, Ryan Hansen
September 17, 2020
I'm always happy with the service of Mike Huttleston! He is very professional and honest. I respect his suggestions of keeping my car running good. Thank you! is very professional and honest. I respect his suggestions of keeping my car running good. Thank you! More
by johnnydough25
Employees Worked With
Mike Huttleston
September 17, 2020
This is definitely the best place to get your Lexus serviced. Great customer service and they always do all they can do to meet your needs. Thank you Lexus if Sacramento serviced. Great customer service and they always do all they can do to meet your needs. Thank you Lexus if Sacramento More
by MIKEPCASPILLO
Employees Worked With
September 17, 2020
I really appreciated the service I received from Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks to her. Note: This is not a reflection on Tracey, Christina or the mechanic that worked on my car which provided excellent service. This is a comment with the person working the driveway intake who approach me when I arrived for service. He informed me that I could not talk to Christina regarding my car service and that I could not request a specific service writer and that he would assign me a service writer for my car service. I had previously talked to Tracey regarding this appointment but when I called in on Monday I was informed she was sick so I was assisted by Christina who confirmed the appointment. I don’t know if that is normal protocol but I found it rude when I was told I could not talk to Christina when in fact she assisted in procuring my service appointment when Tracey was not available due to illness. More
by SChan
