Back

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

Sort by
September 17, 2020

I bought my Lexus RX350 in this dealer and after sales service make me feel totally satisfied. I will be happy to recommend this dealer to my friends. More

by Vonnie Lan Vo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Exceptional service! As usual, all the staff was very helpful, attentive, friendly and professional. I feel truly valued and fully satisfied with the work performed. Outstanding! More

by ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us! We appreciate your feedback and are thrilled to hear that you had such an excellent experience. Safe travels and we hope to work with you again at Lexus of Sacramento!

September 17, 2020

I have always appreciated the level of customer service provided by Lexus of Sacramento. From the time I drop my car off to the time I pick it up, I am confident that my car is getting exceptional service More

by LIZLOU1049
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

We truly appreciate the kind words! Thank you for sharing and for choosing Lexus of Sacramento. We are proud to have earned your business and hope to see you back again next time!

September 17, 2020

Great service and advise. Very accommodating and helpful. Provided me with a loaner when service was taking longer than anticipated. The work was done to my satisfaction. More

by PAG7447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Sep 17, 2020 -

Lexus of Sacramento responded

We are happy to hear that your service experience at Lexus of Sacramento was so successful! Thank you for the review and for your support. We hope to earn your business again down the road!

September 17, 2020

My Service Advisor Brandy was the best! She explained the process & work that was being preform on my GS350 to me during the entire process More

by TIMM.JONES008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share, Timm! It is wonderful that Brandy was able to deliver such a transparent service experience. Safe travels in your Lexus GS 350! We hope to work with you again at Lexus of Sacramento!

Sep 17, 2020 -

TIMM.JONES008 responded

Keep up the great customer servers and awesome work and I am positive I will remain a customer and make referrals.

September 17, 2020

I've been a loyal Lexus owner for decades, and a big reason is the low cost of maintaining a Lexus and the excellent service I receive when my Lexus needs repair or scheduled maintenance. The people who More

by MARK.VB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for your loyalty to Lexus of Sacramento, Mark! It is wonderful to hear that you are so confident in Brandy and the team to get the job done. We appreciate your business and look forward to working with you again down the road!

September 17, 2020

The Lexus Service Team was great! The provided friendly, fast, effective and efficient customer service. Good, reliable service work on my vehicle. Highly recommend for sales and service. More

by Bonzer84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for the kind words about our team! We appreciate your business and are proud to have earned your endorsement. We hope to see you again at Lexus of Sacramento!

September 17, 2020

Staff are courtesy and provide good service. Time for sevice is appropriate and complimentary car washing is great. Will recommend to family members snd friends. More

by RAYCAT7182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for sharing your feedback! I am glad to hear that our team was so accommodating and that you enjoyed the service and amenities at our location. All of us at Lexus of Sacramento are grateful for your business and we look forward to working with you in the future!

September 17, 2020

There was a problem after the service was done and I called Brandy about it and she took care of it. Erick took me on a test drive and was very patient with me when the problem did not reveal itself. He More

by RDSCOTT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph, Eric Foltz
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for trusting us to make things right. I am glad to hear that both Brandy and Erick were accommodating during your recent experience. We look forward to taking care of you during your next visit to Lexus of Sacramento.

September 17, 2020

I love Lexus of Sacramento! I have had service there since 1993. I am driving my third LS and we also have a new RX. Although we live close to the Roseville location it can't compare to your service d More

by IMECVGS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you so much for being part of the Lexus of Sacramento family! We appreciate you making the trip out to see our Service Department and are delighted that you can depend on Mike to keep you safe out on the roads. We look forward to working together for many more years to come!

...
151
...