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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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September 18, 2020

Another great experience at Lexus of Sacramento!! Great service and thorough work on car. I did miss the free donuts though😊 just kidding! Always a great experience! Thanks More

by GDP6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for continuing to support Lexus of Sacramento! It is wonderful to hear that our team consistently impresses you by offering great service. See you next time!

September 18, 2020

The service that I receive from Lexus of Sacramento is always outstanding. They are prompt, courteous and and very nice, both in person or on the phone. More

by Margaret26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Sep 21, 2020 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Nick was terrific as always. Gave me options for new tires which I really appreciated and was able to make a decision quickly. Returned the next day to get the new ones put one. Always appreciate how More

by LISACROWE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Brandy is always so friendly and helpful when I bring my car in for service. I never have to wait long as she is always on time to meet me at my car. More

by JUDISASANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

I feel that I always get top notch service. The wait time is not excessive, and of course it m I have no cxomy choice. I always feel valued and appreciated and am treated with respect and in a profess More

by ARMINKRUEGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Lexus has a top employee that represents Lexus well. Mr. Nick Cruz is very knowledgeable, polite, he will always have the right answer for you and goes the extra mile. More

by Mmunoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Mike Huttleton was always profession and knowlegeable. He took good care of my car for 12 years! I cannot take my car to anywhere else. Thanks More

by TERELONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Sep 18, 2020 -

Lexus of Sacramento responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Excellent service, As for Mr. Cruz is one service man that goes out his way to please you. He is a credit to your organization and its a shame that I can't give him a higher rating. More

by HONORCARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nick Cruz delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Tracy and Eric P were very helpful in getting service done for my car. They were both helpful to my needs and concerns. Thanks again! More

by CARLOSPALOMERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric P
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Lexus always makes me feel welcome but wish the donuts were still available... Also, the loaner cars are in good condition and friendly staff to get you on the road. More

by BRIANROYSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

We are happy to hear that you have had such excellent experiences working with our team! Thank you for your business and we hope to see you back at Lexus of Sacramento next time!

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