Lexus of Sacramento - Service Center

Lost the chain and keys on my remote. When I left never even said they were sorry and never followed up with me. I said to look at the camera that they were on my remote they just gave excuses. It had a even said they were sorry and never followed up with me. I said to look at the camera that they were on my remote they just gave excuses. It had a very special swarovski Mickey Mouse keyring that was my friends who died May 30, 2020 and it was special and could not be replaced because it was hers. I told them when I left if they did not find the keys etc that was on my remote I will never buy a car from them again. You got it I never have heard back from them!!!!! In the last 15 years I have owned 6 Lexus. My next one will be brought somewhere else I guess!!!!!!!! More

Great service and fast turnaround. I was kept informed of the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. More

I've been taking my Lexus for service in Sacramento for years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchase years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchased a Lexus SUV and he'll be scheduling with Nick as well! More

Great customer service from Mike Huttleston.As a new Great customer service from Mike Huttleston. As a new customer to Lexus Mike has always taken great care of me and my Vehicle. Thanks Mike Great customer service from Mike Huttleston. As a new customer to Lexus Mike has always taken great care of me and my Vehicle. Thanks Mike More

Ryan does a good job of making me feel like “friends and family” and that I can trust your company. Thank you so much Ryan! family” and that I can trust your company. Thank you so much Ryan! More

Great customer service from Mike Huttleston. We are glad he is our service guy. He knows his stuff. He takes excellent care of us and our 2 Lexus'. he is our service guy. He knows his stuff. He takes excellent care of us and our 2 Lexus'. More

Everything is good. Tracy went over what needs to be done and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. More

First time I have used this dealership for a purchase and service. Can't say enough about the experience except for awesome, wonderful team of employees! and service. Can't say enough about the experience except for awesome, wonderful team of employees! More

Always a wonderful experience when I visit my Lexus of Sacramento dealership. Brandy, my service manager is the best! Everyone is always friendly and kind. The service is effic when I visit my Lexus of Sacramento dealership. Brandy, my service manager is the best! Everyone is always friendly and kind. The service is efficient and on time. Thanks! More

good job Why is it that the service appointments more than a week away from when calling in? Also why can I not able to make the appointment on line. Why is it that the service appointments more than a week away from when calling in? Also why can I not able to make the appointment on line. More