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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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September 20, 2020

I purchased my Lexus at Lexus Sacramento in 2012, and they are the only facility I’ve taken my vehicle to for servicing. Mike Huttleston was the latest person I interacted with, and I was very satisfied More

by PYOSHITOMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 21, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 20, 2020

Lexus of Sacramento has an excellent service department. The service consultants are knowledgeable and the entire service team strive to provide you the best in class service. More

by Jskman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

Everything was great with the exception that I didn’t get an answer as to why the tire pressure sensor reading doesn’t match the actual pressure of tire More

by ESSENTIALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

I’m very happy with the service I received from Eric P. and this Lexus Service center! I have been taking my cars to the Lexus of Stevens Creek for the past 15 years so it was really hard not taking my car More

by MARIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric P.
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Eric, Todd and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

I came for Rx350 recall service. Tracey, who was a person that helped me to check in. She was friendly and helpful with answer all my questions. More

by STEVENVN02
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

I've always been happy with the service at Lexus Sacramento. Mike Huddleston is very professional and my car is always done when he says it will! I was comfortable with the precautions they have i More

by MIKEKEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

As always it was a pleasure to work with Brandy, she is the best. Everyone that I have had contact with was very friendly and helpful. It is worth the drive. More

by ROADOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandy here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Thank you, for my car, with low sales pressure. I do wish Lexus were not discontinuing the GS model. Got a fair deal with my es. More

by NANCY.YEE
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for the review, Nancy! While we too will miss the Lexus GS model, it is great to hear that the team was able to get you into your new vehicle so successfully. Congratulations on your new Lexus ES and we hope to see you back next time! - The Lexus of Sacramento team

September 18, 2020

Excellent customer service. I would highly recommend this dealership to my friends and family members who are interested in servicing their vehicle with Lexus o More

by LYSANDER236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Eric Foltz
Sep 18, 2020 -

Lexus of Sacramento responded

We are so proud to have earned your endorsement! Thank you for your support and for choosing Lexus of Sacramento. We hope to see you again next time!

September 18, 2020

I already left a review so please see previous. I cannot really rate the people below because it’s about the situation in general. I paid way too much not to have my issue completely resolved. I paid almost More

by Kerry Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Ryan Hansen, Eric Foltz
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