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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

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September 17, 2020

I'm always happy with the service of Mike Huttleston! He is very professional and honest. I respect his suggestions of keeping my car running good. Thank you! More

by johnnydough25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

This is definitely the best place to get your Lexus serviced. Great customer service and they always do all they can do to meet your needs. Thank you Lexus if Sacramento More

by MIKEPCASPILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

I really appreciated the service I received from Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks More

by SChan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Car Porter
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review of Christina. We strive to make sure that all of our customers leave happy. We will share your comments with the service team and hope to see you again at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

My wife and I had a great experience. The staff was very helpful and informative. Thank you for meeting my needs with my ES 300h. More

by DONGARNAAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you so much, Don, for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Excellent service and attention to the vehicle. Excellent customer service with the customer needs in mind. This dealership is very friendly and customer oriented. Mike Huttleston has always bee More

by PSLOAN6203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 17, 2020 -

Lexus of Sacramento responded

We are very happy to hear Mike always provides such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

It almost seems staged every time I get my car serviced. I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! More

by LSETZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Burton, Eric Foltz
Sep 17, 2020 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

I am very please with there service. We are thing its time to buy a newer car and will buy it from you because of the service we get. More

by HPJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

My dad and I have continued service with Lexus of Sac since he bought his 2004 RX 330 back in 2009. He now owns a 2012 RX 350, and I have since acquired the RX 330. Given the age and mileage of my car, I More

by AMANDALEEMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you so much, Amanda, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Servicing is extraordinarily expensive. We’ve since bought a Tesla. Dealers make huge profits from servicing with Lexus at the top end. Not worth it. More

by PAUL@SAGEARCHITECTURE.COM
Recommend Dealer
No
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Lexus of Sacramento responded

Hello Paul, We are very sorry to hear that you weren’t fully satisfied with your service experience. If you wouldn’t mind reaching out to me directly, I would like to see if there is anything we can do to turn this around for you. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

September 17, 2020

Good customer service Employee are friendlyTake a good Good customer service Employee are friendly Take a good care of my car Estimate on time The job done meet requirements of 10000 miles es300h Eri More

by PLATINIDO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leslie Saelee, Eric Foltz
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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