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Lexus of Sacramento - Service Center
Sacramento, CA
1,799 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,799 Reviews of Lexus of Sacramento - Service Center
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September 17, 2020
The Lexus Service Team was great! The provided friendly, fast, effective and efficient customer service. Good, reliable service work on my vehicle. Highly recommend for sales and service. fast, effective and efficient customer service. Good, reliable service work on my vehicle. Highly recommend for sales and service. More
by Bonzer84
Verified CustomerEmployees Worked With
September 17, 2020
Staff are courtesy and provide good service. Time for sevice is appropriate and complimentary car washing is great. Will recommend to family members snd friends. sevice is appropriate and complimentary car washing is great. Will recommend to family members snd friends. More
by RAYCAT7182
Employees Worked With
September 17, 2020
There was a problem after the service was done and I called Brandy about it and she took care of it. Erick took me on a test drive and was very patient with me when the problem did not reveal itself. He called Brandy about it and she took care of it. Erick took me on a test drive and was very patient with me when the problem did not reveal itself. He explained that things settled back in after they were on the rack for work. Have not had any further issues. More
by RDSCOTT2
Employees Worked With
Brandy Joseph, Eric Foltz
September 17, 2020
I love Lexus of Sacramento! I have had service there since 1993. I am driving my third LS and we also have a new RX. Although we live close to the Roseville location it can't compare to your service d since 1993. I am driving my third LS and we also have a new RX. Although we live close to the Roseville location it can't compare to your service department. We always travel the extra 20 minutes to Lexus of Sacramento. Mike Huttleston has been a wonderful, thoughtful customer service oriented contact for most of our service needs over the years. I will continue to use your service department because I can always depend on you. More
by IMECVGS2
Employees Worked With
Mike Huttleston, Mike Huttleston
September 17, 2020
When I pulled in for my service, the guy that helped me, looked miserable. I felt very uncomfortable because it seemed like he didn’t want to deal with me. There were only 2 advisors on the floor, so I wait looked miserable. I felt very uncomfortable because it seemed like he didn’t want to deal with me. There were only 2 advisors on the floor, so I waited by my car for a good 10 minutes before being told to go inside to wait longer. I told the advisor about a loose door handle, he said they’ll look at it. He told me it’ll be about 2 hours for all checks and services they’ll be doing, he told me he’ll give me a call when it’s done. 4 hours later, no phone call. So I had to call them myself, then they proceeded to tell me that they needed to keep my car overnight. They never gave me a call to let me know of this situation, nor did I consent to them keeping my car overnight, as I have a business to run. He then told me the door handled would cost me money, which should be covered by warranty. This is unacceptable for a company of your caliber. If I never called to check on my car, I wouldn’t of been able to pick up my kids, and run my business. At this point, I would rather drive another 15 miles, on top of the 15 miles I already have to drive, to Lexus of Roseville to get better customer service. When I came back to get my car, I wasn’t greeted by anyone at all, everyone that saw me, just stared at me like I didn’t belong there. A very unfortunate feeling. More
by ADAMDIENG
Employees Worked With
Eric
September 17, 2020
The people at Lexus are kind and considerate, do excellent work, always there to see if you want courteous car where available, and also goodies in the lounge! excellent work, always there to see if you want courteous car where available, and also goodies in the lounge! More
by DENNIS.KONESKY
Employees Worked With
Brandy Joseph
September 17, 2020
Great service came for part recall check, they gave us a loaner and kept us informed and had a few items repair. I will definitely come back again. loaner and kept us informed and had a few items repair. I will definitely come back again. More
by RCAVASOS
Employees Worked With
September 17, 2020
Replacement of the recalled fuel pump was handled expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! More
by SHUNDAHL
Employees Worked With
September 17, 2020
Lexus is awesome! From the first call to the last to pick up the car everything went well. Ryan was polite and helpful and made the experience seamless. Thank you! pick up the car everything went well. Ryan was polite and helpful and made the experience seamless. Thank you! More
by GMARYANN635
Employees Worked With
Ryan Hansen, Ryan Hansen
