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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

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September 18, 2020

Mike Huttleton was always profession and knowlegeable. He took good care of my car for 12 years! I cannot take my car to anywhere else. Thanks More

by TERELONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Sep 18, 2020 -

Lexus of Sacramento responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Excellent service, As for Mr. Cruz is one service man that goes out his way to please you. He is a credit to your organization and its a shame that I can't give him a higher rating. More

by HONORCARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nick Cruz delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Tracy and Eric P were very helpful in getting service done for my car. They were both helpful to my needs and concerns. Thanks again! More

by CARLOSPALOMERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric P
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Lexus always makes me feel welcome but wish the donuts were still available... Also, the loaner cars are in good condition and friendly staff to get you on the road. More

by BRIANROYSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

We are happy to hear that you have had such excellent experiences working with our team! Thank you for your business and we hope to see you back at Lexus of Sacramento next time!

September 17, 2020

Great customer service. Quality care in car service!! I’d highly suggest all my friends and family to use Lexus of Sacramento. And buy a car from them More

by BMASON084
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for posting about your wonderful experience with our Lexus of Sacramento team! Customer satisfaction is our goal and we are proud to have earned your support. We wish you safe travels until your next visit!

September 17, 2020

Excellent service! Did not have to wait long for my recall service to be done. I love that they wash my car when finished. Getting an appointment was easy and fit into my schedule. More

by CHERIE.FIELDS.47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 17, 2020 -

Lexus of Sacramento responded

We appreciate the feedback, Cherie! It is great to hear that your service experience went so smoothly. Safe travels and we hope to see you back at Lexus of Sacramento down the road!

September 17, 2020

Lexus of Sacramento is always great to me and my IS350!! :) Great service and quickness while I waited!! :) Thank you again!! :) Excellent today and always!! :) More

by GFILBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for your confidence in the Lexus of Sacramento team! We are so proud to have earned your business and hope to work with you again down the road. Safe travels in your Lexus IS 350!

September 17, 2020

I purchased my vehicle here a couple years ago and have been bringing it in for routine maintenance every 5k miles. I have always had a great experience with this dealership and the customer service is out More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you, Matt, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Excellent service! Absolutely the best service department I’ve ever been too! They gave me a beautiful loaner vehicle and my car was done the same day! More

by YARATA1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Great dealership with friendly staffs that took care of me every time with the loaner vehicle that’s just make things so convenient. Thank you again for the great service! More

by ROCKCODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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