Back

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

Sort by
September 19, 2020

As always it was a pleasure to work with Brandy, she is the best. Everyone that I have had contact with was very friendly and helpful. It is worth the drive. More

by ROADOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandy here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Lexus has a top employee that represents Lexus well. Mr. Nick Cruz is very knowledgeable, polite, he will always have the right answer for you and goes the extra mile. More

by Mmunoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Thank you, for my car, with low sales pressure. I do wish Lexus were not discontinuing the GS model. Got a fair deal with my es. More

by NANCY.YEE
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for the review, Nancy! While we too will miss the Lexus GS model, it is great to hear that the team was able to get you into your new vehicle so successfully. Congratulations on your new Lexus ES and we hope to see you back next time! - The Lexus of Sacramento team

September 18, 2020

Excellent customer service. I would highly recommend this dealership to my friends and family members who are interested in servicing their vehicle with Lexus o More

by LYSANDER236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Eric Foltz
Sep 18, 2020 -

Lexus of Sacramento responded

We are so proud to have earned your endorsement! Thank you for your support and for choosing Lexus of Sacramento. We hope to see you again next time!

September 18, 2020

I already left a review so please see previous. I cannot really rate the people below because it’s about the situation in general. I paid way too much not to have my issue completely resolved. I paid almost More

by Kerry Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Ryan Hansen, Eric Foltz
September 18, 2020

Another great experience at Lexus of Sacramento!! Great service and thorough work on car. I did miss the free donuts though😊 just kidding! Always a great experience! Thanks More

by GDP6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for continuing to support Lexus of Sacramento! It is wonderful to hear that our team consistently impresses you by offering great service. See you next time!

September 18, 2020

The service that I receive from Lexus of Sacramento is always outstanding. They are prompt, courteous and and very nice, both in person or on the phone. More

by Margaret26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Sep 21, 2020 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Nick was terrific as always. Gave me options for new tires which I really appreciated and was able to make a decision quickly. Returned the next day to get the new ones put one. Always appreciate how More

by LISACROWE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Brandy is always so friendly and helpful when I bring my car in for service. I never have to wait long as she is always on time to meet me at my car. More

by JUDISASANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

I feel that I always get top notch service. The wait time is not excessive, and of course it m I have no cxomy choice. I always feel valued and appreciated and am treated with respect and in a profess More

by ARMINKRUEGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

...
144
...