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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

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September 28, 2020

It was a pleasant visit, I was taken care of in a professional matter. I was informed about what needs to be done with my car to keep it updated Thank you all More

by KATALINVITALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Sacramento responded

Katalin, We appreciate your business, Christina and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 27, 2020

I have been a Lexus customer since 2002 when I purchased my first Lexus ES300, the prices have gone up and service gone down. I will not purchase nor recommend anyone else a Lexus. More

by MSYSHEPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Ryan Hansen, Eric Foltz
September 25, 2020

Performed the maintenance in a timely manner. In fact, it took less time than had been anticipated. I appreciate the attention to detail. I also appreciate the quality customer service. More

by RLopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 25, 2020 -

Lexus of Sacramento responded

Reviews like this one always make us smile! It was our pleasure to make your maintenance visit so thorough and efficient. Thank you for trusting Lexus of Sacramento with your vehicle and your business!

September 25, 2020

Ryan and the service team took great care of me from start to finish. Always feel like a VIP. Quick and complete service. Also had a vehicle for me to used to get to a important meeting on time. More

by JOSEPFWARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Sep 26, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 25, 2020

Eric was just great , very professional and Eric was just great , very professional and kind....Romero took time to help me, too.... I always appreciate help even tho I had no appointment - so More

by MMBASHOR
Recommend Dealer
Yes
Employees Worked With
Romero, Eric Foltz
Sep 26, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento, it's great to hear that Eric and the team provided such excellent service. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 24, 2020

Always the best service and really helpful people. Love my RX and want to keep it going for a long time, especially since I commute daily for work. Nick and crew help me make that happen. Thanks for the gr More

by SHIELDS1636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 24, 2020

Bringing my IS350 to Lexus for its service has always been a wonderful experience from start to finish. I highly recommend Lexus of Sacramento for all your service needs. More

by DANAWALKER1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 24, 2020 -

Lexus of Sacramento responded

Thank you for the 5-star review! It is always a pleasure to service your Lexus IS 350 here at Lexus of Sacramento, and we look forward to your next visit!

September 24, 2020

There's no other dealer in Sacramento I'd rather work with. Been coming since 2009, and still happy being serviced there! Thank you Nick Cruz! More

by FRBYRD00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Sacramento responded

Thank you for the review! It is always a pleasure to work with you here at Lexus of Sacramento, and we will certainly let Nick know that you appreciate his help. We look forward to your next visit!

September 24, 2020

I actually enjoy bring my car into Lexus of Sacramento. From my first contact with my service representative to the time I drive the car home, everyone is professional and courteous. I have never been di More

by JRPUEBLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Sep 24, 2020 -

Lexus of Sacramento responded

This review made our day! We could not ask for better feedback, and we are so happy to hear that Kathy and the team earned your five-stars. We appreciate your business and hope to see you back at Lexus of Sacramento!

September 24, 2020

I appreciated that despite arriving early for my appointment, I received immediate assistance and was quickly informed of the issue with my car. Thank you for the courteous and complimentary service More

by CADOXIEGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 24, 2020 -

Lexus of Sacramento responded

Thank you for the five-star review! We appreciate your business and are happy to hear that you had such an efficient service experience. Drive safe and we hope to see you back at Lexus of Sacramento next time!

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