Back

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

Sort by
September 30, 2020

Excellent service and care! Eric was very courteous and friendly! Keep me informed of process and answered all my questions to my satisfaction! Great job! More

by KENALLEN26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
Sep 30, 2020 -

Lexus of Sacramento responded

Thanks for the five-star review, Ken! It's great to hear that Eric made your visit so communicative. Thank you for trusting Lexus of Sacramento with your repair and maintenance needs!

September 30, 2020

I received fantastic service! Eric Pantonja has been great to work with. There is always wonderful communication and he gives me a heads up when timelines change. More

by HALEYLPETERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantonja
Sep 30, 2020 -

Lexus of Sacramento responded

Haley, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 29, 2020

Nick Cruz has been or service associate for >6 years. We recently purchased a new RX (2020) two weeks ago. However, the dealership needed to install roof rails and illuminated door sills as part of the pur More

by Wayne Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Sacramento responded

Thank you, Wayne, for your loyalty to Lexus of Sacramento. I am glad to hear that Nick took care of everything so that you could enjoy your Lexus RX. Congrats and safe travels!

September 29, 2020

Excellent customer support. I took advantage of Lexus deal arranged Lyft to do errands while my car was being serviced - what a great thing to do for customers! More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 29, 2020 -

Lexus of Sacramento responded

Thank you for reviewing us, Jo! It is excellent to hear that you had such a great service experience at Lexus of Sacramento. We appreciate your support and are wishing you many safe and happy miles!

September 29, 2020

Excellent customer service. Took care of me when I brought in my IS 350 in for maintenance. Once my car was done it looked like how I first saw it and purchased it. Best dealership hands down! More

by KEVINPHUYNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 29, 2020

I worked with Vee. All brakes replaced. I signed for $640 but then told $850. ????? Got loaner car. Five hours until car finished. Vee was nice. When I asked about increase in price he said comput More

by DIANEHEPBURN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vee. Trainee
September 28, 2020

I continue to bring my car to you for service because of the professional care I receive from Nick, my service writer. He always puts my mind at ease and makes sure my car continues to run smoothly! He has More

by KATHYBENSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Sacramento responded

We love to see kind feedback about our wonderful team. Thank you so much for sharing so many compliments about Nick! We love that you can depend on him to keep you safe out on the roads. All of us at Lexus of Sacramento appreciate your repeat business and look forward to our continued relationship.

September 28, 2020

I love this dealership. Been going here for 18 years. All the service people from day 1 has been professional and friendly. I just wish my next car could be electric from this company. More

by BJEWWATERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 28, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 28, 2020

My first service experience was pain free. It was smooth Eric was nice and sweet. There was no delay in Saturday due to the loaner car. Can absolutely say it was a seamless transition. I love the professi More

by Happy Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric P.
Sep 28, 2020 -

Lexus of Sacramento responded

Thank you for allowing us the chance to assist you! We are happy to hear that Eric and our Service Team made a great first impression. We look forward to seeing you next time at Lexus of Sacramento!

September 28, 2020

Great services and cuality attitude every pearson took time for al the help i needed will recovered friend and family the Sacramento Lexus dealer for services More

by GFONSECA1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Sacramento responded

It really means a lot that you will recommend our dealership to your friends and family. Thank you for the rave review! - Lexus of Sacramento team

...
140
...