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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

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October 01, 2020

I have always been treated very well when I've had service requirements for my 2005 Lexus. Yes, its old, but it rides like a dream thanks to Nick Cruz and his help with my service needs. More

by MARYSMUM
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work on your 2005 Lexus and that you found the experience so positive. We appreciate you choosing Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 01, 2020

Thanks Christina Carson for your continued assistance with my 2007 Lexus IS. Appreciate having you for all these years; nice to have consistency and understanding of me and my vehicle. More

by MISSYMASUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for Christina and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 01, 2020

First time coming here and did not know what to expect. We received excellent service from Eric and he was able to help up with our vehicle service. More

by MARC.LEON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
Oct 01, 2020 -

Lexus of Sacramento responded

Marc - thank you for trusting Lexus of Sacramento to get the job done. I am glad to hear that Eric made the right first impression and provided you with excellent service!

Oct 01, 2020 -

Lexus of Sacramento responded

Thank you, Marc, for your business and this review. We're happy to hear Eric was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 01, 2020

Lexus of Sacramento always gives excellent friendly service! Brandy’s been my service person for a number of years. She is the best and really knows the car’s inside and out. Thank you. More

by GRENPEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Oct 01, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 01, 2020

This review’s for the person that’s well deserved as went “above & beyond, as well as apathaized the ordeal to resolve my “frustrated experience”! More

by RICHARDS.WXYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Lexus of Sacramento responded

Thank you, Richard, for allowing us to make things right!

October 01, 2020

Eric Pantoja excellent Service AdvisorI trust this Eric Pantoja excellent Service Advisor I trust this company. Hopefully buy a car some day. Everyone was nice to me. Very clean place and neat place More

by Edith Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja Service Advisor
Oct 01, 2020 -

Lexus of Sacramento responded

Thank you, Edith, for sharing your feedback for Lexus of Sacramento. It is fantastic to see that Eric was such a pleasure to work with!

October 01, 2020

Christina did a wonderful job reconnecting my iPhone to the car. Everything else went just fine. Unlike the other three visits this summer I had when they replace the fuel pump and gauge 3 times after the More

by PKISHIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Oct 02, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 30, 2020

Great service as always. Nick Cruz is a pleasure to work with. Been coming here for over 20 years. Would recommend to other Lexus owners. More

by DCHAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Lexus of Sacramento responded

Hello, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 30, 2020

Process for getting my car in and out for work the dealership was covering was nice and easy. One item wasn't ready so I'll have to go back again, and Brandy kept me well informed. Nice team. More

by KW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 30, 2020 -

Lexus of Sacramento responded

Hello, Thank you so much for your kind words regarding working with Brandy, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 30, 2020

Dropping car off went quickly. Service rep was friendly. Car done in timely manner. Pick up done smoothly. Overall I was very satisfied but thought.price for what was done excessive More

by ALJURIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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