Lexus of Sacramento - Service Center

I am saddened to let you know that my experience was terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited ap terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited approximately 25 minutes or more to talk with the young man who did the paperwork. I sat in the car model display room because the waiting area was crowded and several people refused to wear masks. After an hour and a half wait, I was told that there was nothing that could be done with my car and that I should take it to a body shop. I was left realizing that everyone is given the same time to bring their car in. My appointment was at 10:30 and so was everyone else’s. My car should have been looked at right away. It would only take a few minutes to see there was nothing they could do. Most disturbing however, was the lack of enforcement of mask wearing and social distancing. Why wouldn’t the chairs be spread out in the waiting area? Why are the appointments not staggered? What happened to “picking up the car from your home?” This pandemic is not over. The manager listened to several complaints about lack of masks yesterday as I overheard another complaint. I’m hoping he’s instructing the employees to reinforce rules. The young man I worked with was polite and it wasn’t his fault my car took 9one and a half hours although nothing was done. This was not the experience I was expecting. My sister’s car at Lexus in Roseville was expedient and safe. I’m hoping you’re taking the pandemic, your employees and the customer’s seriously. Sincerely, Sunny Schalansky More

My wife and I have been getting our succession of Lexus automobiles serviced at Lexus of Sacramento for over 15 years. The service is fantastic. automobiles serviced at Lexus of Sacramento for over 15 years. The service is fantastic. More

It took me a while to get satisfaction for my service, I wanted a windshield replaced, I made several calls and a couple of visits before I was able to finally able to get what I wanted done.Should not have wanted a windshield replaced, I made several calls and a couple of visits before I was able to finally able to get what I wanted done.Should not have taken that long to get that service.🤨 More

I did not feel safe there yesterday due to so many people running around without masks. The front door has a sign saying "masks required" but as soon as you walk in the door the Lexus employee manning the r running around without masks. The front door has a sign saying "masks required" but as soon as you walk in the door the Lexus employee manning the reception desk wasn't wearing a mask. Several Lexus people were not wearing masks indoors with quite a few customers and nobody seemed bothered by it. The woman bringing my car to me had her mask down around her neck when I came to get it. With the air quality so poor outside I didn't feel safe outdoors either. I'm so glad this is my last service there before my lease comes due, and don't expect me to ever return or recommend it to anyone I know. More

I was very happy with Christina and the service provided. I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for a short while until I was called, but I wouldn’t have felt comfortable having to waiting in the waiting area. There is definitely not 6 feet between seats; the area should be reconfigured to avoid people being too close and face covering should be enforced. More

Lexus of Sacramento has always done a excellent job! Especially Ryan Hansen goes above, and beyond to help!! I always go back to get my service done there since I bought my Lexus there! Especially Ryan Hansen goes above, and beyond to help!! I always go back to get my service done there since I bought my Lexus there! More

Ryan was awesome he did a great job to help me out and Ryan was awesome he did a great job to help me out and kept me informed with the process it was done in a timely manner Ryan was awesome he did a great job to help me out and kept me informed with the process it was done in a timely manner More

The staff are always very polite, professional and accommodating. Everyone is happy to assist if you have a question or need assistance. I would recommend Lexus of Sacramento. accommodating. Everyone is happy to assist if you have a question or need assistance. I would recommend Lexus of Sacramento. More

Almost always a pleasant experience. The exception is when you hear your car is Ill or will be in the very near future. Otherwise, it’s is always pleasant. when you hear your car is Ill or will be in the very near future. Otherwise, it’s is always pleasant. More