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Lexus of Sacramento - Service Center
Sacramento, CA
1,845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,845 Reviews of Lexus of Sacramento - Service Center
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Verified Customer
October 12, 2020
Ryan was great as usual, I’ve had him as my service assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was so nice and gracious. Only improvement would be a better carwash with no dried waterspots. More
by KWAYNEATHOME
Employees Worked With
Ryan Hansen
October 12, 2020
As usual, Ryan was courteous and accommodating and the scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told Ryan about it. When I picked up the vehicle, I asked about it, wondering if there had been a nail or something in one of the tires. He told me no, it was probably due to the change in weather, etc. All fine. Except the day after we had the vehicle serviced, the light is back on. So I suspect there may be a small nail or something causing a slow leak. But it made me wonder if the tires really WERE checked for possible nails. Anyway, a somewhat minor complaint but I wanted to let you know about it. I am watching the tires and when I figure out which one is losing air, I'll go have it looked at locally (we're in Davis). Thanks... More
by CARBON-12
Employees Worked With
Ryan Hansen
October 12, 2020
I needed my 45000 mile service. I called and My I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with me told me what they would be doing and when my car would be ready. She called right when she had estimated time. All ready to go and nice and clean. Eazy Peary! More
by J.GANAHL
Employees Worked With
Person greeting customers , Brandy Joseph
October 10, 2020
Thanks to Eric Pantoja, I continue to have a positive service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (c service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (customer satisfaction) brand. More
by L_COLIN
Employees Worked With
Eric Pantoja
October 09, 2020
Just had my 60,000 mile scheduled maintenance done, they made it very easy and even supplied a loaner for me. They made it very easy and convenient made it very easy and even supplied a loaner for me. They made it very easy and convenient More
by BONEHEADTROY
Employees Worked With
Other Employees :
Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Ryan Hansen, Eric Foltz
October 09, 2020
Ryan is a great service advisor. Straight forward, to the point and good follow up. He communicates well and helps in anyway he can. Thanks! the point and good follow up. He communicates well and helps in anyway he can. Thanks! More
by DWALCOTT68
Employees Worked With
Brandy Joseph, Ryan Hansen
October 09, 2020
Everything was great. Everything completed very quickly. No problems Very little wait time. Use of a loaner car was very helpful. Very please with everything No problems Very little wait time. Use of a loaner car was very helpful. Very please with everything More
by REJOHN44
Employees Worked With
Brandy Joseph
October 09, 2020
Staff is always knowledgeable and professional. The service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. More
by ANGELSONLY78
Employees Worked With
October 09, 2020
I continue to be impressed by the commitment to customer service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending wit service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending with the staff at "check out", a very good experience indeed! More
by Raider Mike
Employees Worked With
