Lexus of Sacramento - Service Center

The customer service is good. I purchased a 2017 Lexus last year. I have been taking it to Lexus of Sacramento for its maintenance every 5000 miles as recommended. The last two times after being serviced last year. I have been taking it to Lexus of Sacramento for its maintenance every 5000 miles as recommended. The last two times after being serviced I am experiencing issues with the car. The windshield wiper fluid does not come out (worked before taking it to the dealer. Now my air conditioner is blowing out warm air). I mentioned the wiper fluid and was told that the hood of the car had been painted. Not sure when this had happen. I am frustrated with the overall service that is being done with the technicians. More

I have been using only Lexus Service since 2005. The staff is friendly and professional and work completed on schedule. My vehicle has been well maintained and although I want a new vehicle, I don’t ne staff is friendly and professional and work completed on schedule. My vehicle has been well maintained and although I want a new vehicle, I don’t need one. Even during COVID I felt comfortable waiting in the customer lounge. More

Brandy Joseph in the service department is excellent!!!! Very Convenient service appointments and clean loaner cars. Excellent service, pricing and the overall staff is great! Very Convenient service appointments and clean loaner cars. Excellent service, pricing and the overall staff is great! More

Brandy keeps on top of everything. I can tell you for sure that my service experience has improved since she became my service representative. I always know where things stand instead of being left gues sure that my service experience has improved since she became my service representative. I always know where things stand instead of being left guessing. Thanks Brandy. More

Very much enjoyed working with service advisor Mike. Work was completed at the promised time. I just wished that when I brought up my brake issue with another service advisor a year ago, that it was Work was completed at the promised time. I just wished that when I brought up my brake issue with another service advisor a year ago, that it was taken care of at that time. Thank you. More

we've been to your dealership for almost 20 years and we've never had a bad experience. Although I worked with everyone in service and then some, they are all top rated... we've never had a bad experience. Although I worked with everyone in service and then some, they are all top rated... More

Love that they give you a car to use and will wash your car too Also helpful solving issues. Clean show room and waiting areas car too Also helpful solving issues. Clean show room and waiting areas More

Lexus of Sacramento gave me immediate attention when I arrived for my appointment. I was waited on promply and was given an estimate of how much my repair would cost. Afterwards, they provided me with a l arrived for my appointment. I was waited on promply and was given an estimate of how much my repair would cost. Afterwards, they provided me with a loaner vehicle to use until my car was repaired. It was good service. More

Eric Pantoja & Eric Foltz are excellent advisors. They are both prompt, detailed and customer oriented. I dealt with others in the service department and I hope keep Eric P and Eric F for servicing. Good are both prompt, detailed and customer oriented. I dealt with others in the service department and I hope keep Eric P and Eric F for servicing. Good service after the purchase is the one of the main reason I buy a vehicle. More

Good service, friendly and professional. Last time I do service with Nick Cruz As my service advisor he is very specific what is the problem and I get my car on time. Happy and no problem at all. service with Nick Cruz As my service advisor he is very specific what is the problem and I get my car on time. Happy and no problem at all. More