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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

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October 06, 2020

Have to admit that the folks at Lexus, Nic in particular, take very good care of their customers. Nice to go somewhere where I feel like I have a friend and am known to the people who I am doing business w More

by DEFERRARI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a review! We strive for exceptional service here at Lexus of Sacramento, and it means a lot to know that Nic and our team lived up to our values. We are grateful to have you as a customer, and we look forward to your next visit!

October 05, 2020

Great work. Ryan is awesome as always! The cost is a little high but understood in a sense it is a Lexus, great automobile and friendly service. More

by RJB916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you for the review! We are grateful for your business here at Lexus of Sacramento, and we will certainly let Ryan know that you appreciate his help. We look forward to your next visit!

October 05, 2020

Excellent. The service was great. All explained very well and completed in a timely manner. Car was washed as usual. Will be back at 60,000 miles. More

by NANBOSL
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you for trusting Lexus of Sacramento with your business! We appreciate your support and hope to work with you again down the road. Safe travels!

October 05, 2020

Eric and his team did an amazing job at taking care of my GS350 5K inspection, the small issues on the car and a super car wash! Thank you! Joe L. More

by JOE.LOPEZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you, Joe, for stopping by to leave Lexus of Sacramento a 5-star review! We're thrilled to hear that our team took care of you, and your Lexus GS 350 during your recent visit. Hope to see you next time!

October 05, 2020

The service team at the t Lexus of Sacramento is highly organized and efficient, and provide high quality service. I am very satisfied by their customer service. More

by AKHEIROLOMOOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you for posting about your 5-star visit to our service department. It is a privilege to have earned your business at Lexus of Sacramento and we look forward to taking care of you next time!

October 04, 2020

The service professionals I’ve encountered have been friendly and provide exceptional service. 5 yrs as a customer and I’ll definitely keep coming back. More

by KT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Lexus of Sacramento responded

We appreciate your loyalty to Lexus of Sacramento! Thank you for the review and for shouting out the service team. We are wishing you safe travels and hope to earn your business again next time!

October 04, 2020

over price service advisor no help no alternator measure didn't resolve or help with issue to busy trying up sale no advice terrible service advisor dry attitude no sense humor , wasn't happy working for More

by ABSANDERS1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not listed
Oct 21, 2020 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 03, 2020

Service was explained clearly and completed to our satisfaction. Dealership is nice and clean. Staff overall is friendly and courteous. Will come again for future services. More

by LEUNG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 03, 2020

they didn't offer me a car. and tried to charge me for my service en tho it has been pre-paid for like 4 years or something. More

by CARRIELSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unsure
Oct 21, 2020 -

Lexus of Sacramento responded

Hello Carrie, On behalf of Lexus of Sacramento, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. Thank you for taking the time to provide feedback and I hope to resolve this for you in a timely manner. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 02, 2020

The Staff was pleasant & professional. The Service was expedited and through, I have no complaints about the Lexus service department. I enjoyed working with Eric. More

by VSP4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Oct 02, 2020 -

Lexus of Sacramento responded

Thank you for trusting our Lexus of Sacramento team to take care of your vehicle. We're glad to hear that Eric was such a pleasure to work with and we look forward to seeing you next time!

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