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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,799 Reviews

1,799 Reviews of Lexus of Sacramento - Service Center

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October 07, 2020

Lexus of Sacramento provides excellent customer service. Mike Huttleston is my service representative and he is always personable and professional. All the staff that have assisted me (Lyft service and ch More

by PATTI-JO.DICKINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 07, 2020 -

Lexus of Sacramento responded

Hi Patti - thank you for reviewing Lexus of Sacramento! We're pleased to hear that Mike continues to impress you during your service visits. It is a privilege to have earned your support and our team looks forward to working with you next time!

October 07, 2020

Always fast, friendly service. Customer service is stellar. Lobby is always clean and fully stocked with water, coffee or tea. Great location. Thank you, Lexus. More

by WAKEFIELDTRAVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Joe Burton
Oct 07, 2020 -

Lexus of Sacramento responded

We appreciate the five-star review! It is great to hear that you are so confident in the Lexus of Sacramento team. We appreciate your business and hope to work with you again down the road!

October 07, 2020

Overall the service was friendly and smooth. Two ladies contacted me before the service to add service recalls to the regular maintenance. Eric Pantoja was courteous and professional. More

by RCHEN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja, Eric Foltz
Oct 07, 2020 -

Lexus of Sacramento responded

Thank you for trusting Lexus of Sacramento to get the job done. I am pleased to hear that Eric provided you with the friendly and professional service that we strive to offer our guests. We look forward to taking care of you next time!

October 07, 2020

Nick always takes good care of me and makes sure everything is done right. This is a big reason this is our 6th car from Lexus Sacramento More

by WRFIREGODDESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Sacramento responded

Thank you for your loyalty to Lexus of Sacramento. We're thrilled to hear that Nick continues to impress you by providing great service!

October 07, 2020

I like the excellent service snd availability of a loaner car.I thought that the test room needed some attention.. waiting room could use some updated magazines. More

by SUSAN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Ryan Hansen
Oct 07, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us, Susan! We value our customers and truly appreciate you taking the time to share your feedback. We are wishing you safe travels and hope to earn your business again down the road! - The Lexus of Sacramento team

October 07, 2020

Extremely pleased with the outstanding service I receive at Lexus of Sacramento. Christina continues to amaze me with her outstanding skills and service. Lexus of Sacramento is fortunate to employ her. L More

by LCBULLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Sacramento responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Sacramento, and we will certainly let Christina know that you appreciate her help. We look forward to your next visit!

October 06, 2020

I have always been pleased with the service that I have received at this Lexus dealership. Staff is always both friendly and accommodating. A great place! More

by INA02949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Eric Foltz
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2020

Even though I had just had a service on the vehicle, there was a little lag with when starting. Sure enough, now the battery was needing replacement. I contacted Christina and she attentively schedule More

by MISSYMASUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Christina and the rest of our team, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2020

The service rep whose name Mike Huttleston is the best rep ever I met!! He is very professional and always explain repair status. Also, after I pick up car, he always call to find everything is ok. More

by DANNY0916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review, Danny. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2020

Thank you for your excellent service on my older but reliable vehicle due to regular maintenance by your team. Mike Huttleston has been our service person for all three of our Lexus autos over the past More

by HARRISKJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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