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Lexus of Sacramento - Service Center
Sacramento, CA
1,799 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,799 Reviews of Lexus of Sacramento - Service Center
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October 14, 2020
Nick Cruz is the consummate professional. He always ensures that he is not only solving the problem, but also ensuring customer satisfaction. He consistently exhibits a high level of professionalism an ensures that he is not only solving the problem, but also ensuring customer satisfaction. He consistently exhibits a high level of professionalism and provides exceptional service in all of my interaction with him. More
by VOMAKI
Verified CustomerEmployees Worked With
October 13, 2020
Everything went smoothly. I was there for less than an hour for a maintenance visit. I have nothing negative to report on this visit. Thank you. hour for a maintenance visit. I have nothing negative to report on this visit. Thank you. More
by JOYCE.KLEIN
Employees Worked With
Ryan Hansen
October 13, 2020
They handle the customer with professionalism and friendly. They always smile and very efficient to their job. The request was granted right away and without delays. friendly. They always smile and very efficient to their job. The request was granted right away and without delays. More
by YVAN_JORDAN41
Employees Worked With
Brandy Joseph
October 12, 2020
Ryan was great as usual, I’ve had him as my service assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was so nice and gracious. Only improvement would be a better carwash with no dried waterspots. More
by KWAYNEATHOME
Employees Worked With
Ryan Hansen
October 12, 2020
As usual, Ryan was courteous and accommodating and the scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told Ryan about it. When I picked up the vehicle, I asked about it, wondering if there had been a nail or something in one of the tires. He told me no, it was probably due to the change in weather, etc. All fine. Except the day after we had the vehicle serviced, the light is back on. So I suspect there may be a small nail or something causing a slow leak. But it made me wonder if the tires really WERE checked for possible nails. Anyway, a somewhat minor complaint but I wanted to let you know about it. I am watching the tires and when I figure out which one is losing air, I'll go have it looked at locally (we're in Davis). Thanks... More
by CARBON-12
Employees Worked With
Ryan Hansen
October 12, 2020
I needed my 45000 mile service. I called and My I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with me told me what they would be doing and when my car would be ready. She called right when she had estimated time. All ready to go and nice and clean. Eazy Peary! More
by J.GANAHL
Employees Worked With
Person greeting customers , Brandy Joseph
October 10, 2020
Thanks to Eric Pantoja, I continue to have a positive service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (c service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (customer satisfaction) brand. More
by L_COLIN
Employees Worked With
Eric Pantoja
October 09, 2020
Just had my 60,000 mile scheduled maintenance done, they made it very easy and even supplied a loaner for me. They made it very easy and convenient made it very easy and even supplied a loaner for me. They made it very easy and convenient More
by BONEHEADTROY
Employees Worked With
Other Employees :
Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Ryan Hansen, Eric Foltz
