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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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November 09, 2020

I really like to work with Lexus services groups, very professional and friendly. It took about 2 hours to finished the maintenance process, not to long. More

by CHINGHIATDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 08, 2020

Lexus of Sacramento has always done the best service for me and my vehicle. I have always had a great experience and no issues taking my car there! More

by AL
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Nov 09, 2020 -

Lexus of Sacramento responded

We're so lucky to have you in the Lexus of Sacramento family! Thank you for trusting us with all of your repair and maintenance needs!

November 06, 2020

Outstanding service provided, from customer service, the service manager, cashier, the rep who provided the loaner vehicle, the rep who released my vehicle all were very helpful. My car was repaired in a t More

by ARNOLDMAYO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 06, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us, Arnold! It is excellent to hear that the team delivered such an efficient service experience. We appreciate you trusting Lexus of Sacramento with your business and hope to work with you again down the road!

November 05, 2020

The bay is messy and it is a turn off considering that Lexus IS a luxury brand. the door to a service area was propped open with a car battery. There were spider webs where the ceiling and wall meet. Ther More

by JDVALDES
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to leave us this feedback. We do strive to create a comfortable environment for our guests here, and I will be sure to share this with my team and work to improve the experience going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Eric Foltz - Service Manager - (916) 465-6291

November 05, 2020

Lexus of Sacramento was awesome! We love our car! It had a problem with the starter when we bought it and they thought it was the security system they put on the cars but even after we left with it and came More

by JASONBLACK219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph, Eric Foltz
Nov 05, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again, Jason! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 05, 2020

Thank you for replacing my battery without an appointment and got it done timely! I wasn't sure if it was the battery or more than the battery as many lights lit up on the panel and wasn't sure i More

by MARLENE.MORAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 06, 2020 -

Lexus of Sacramento responded

Wow! Thank you so much for this great 5-star review. Thank you for choosing Lexus of Sacramento. We’re here for you anytime, Marlene! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 04, 2020

My service experience with Nick as my advisor is always top notch, his attention to detail since the purchase of my vehicle has been exceptional. More

by RUIZM.2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Sacramento responded

It's great to hear that you've received consistently excellent service from Nick. Thank you so much for being part of the Lexus of Sacramento family! We look forward to our continued relationship.

November 04, 2020

Service is always awesome! I have had the same person take care of me every visit - I think his name is Eric but not Eric listed. More

by DT-MORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric (not the one listed)
Nov 04, 2020 -

Lexus of Sacramento responded

Thank you for the great feedback about our Service Department! We are lucky to have you as a Lexus of Sacramento customer.

November 04, 2020

As always Christina’s professionalism and knowledge was superb. Her attention to detail, thoroughness and ability to effectively communicate is greatly appreciated. Very satisfied with my experience. More

by KATHYC-H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Sacramento responded

Kathy, Thank you for your business and this review. We're happy to hear Christina was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 04, 2020

Thank you for your courteous and professional manner and overseeing the care of our vehicle. Very much appreciated and forever grateful. There is no comparison with the wonderful treatment we received to f More

by SANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Nov 05, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review, Sandy. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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