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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,800 Reviews

1,800 Reviews of Lexus of Sacramento - Service Center

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November 05, 2020

Thank you for replacing my battery without an appointment and got it done timely! I wasn't sure if it was the battery or more than the battery as many lights lit up on the panel and wasn't sure i More

by MARLENE.MORAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 06, 2020 -

Lexus of Sacramento responded

Wow! Thank you so much for this great 5-star review. Thank you for choosing Lexus of Sacramento. We’re here for you anytime, Marlene! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 04, 2020

My service experience with Nick as my advisor is always top notch, his attention to detail since the purchase of my vehicle has been exceptional. More

by RUIZM.2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Sacramento responded

It's great to hear that you've received consistently excellent service from Nick. Thank you so much for being part of the Lexus of Sacramento family! We look forward to our continued relationship.

November 04, 2020

Service is always awesome! I have had the same person take care of me every visit - I think his name is Eric but not Eric listed. More

by DT-MORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric (not the one listed)
Nov 04, 2020 -

Lexus of Sacramento responded

Thank you for the great feedback about our Service Department! We are lucky to have you as a Lexus of Sacramento customer.

November 04, 2020

As always Christina’s professionalism and knowledge was superb. Her attention to detail, thoroughness and ability to effectively communicate is greatly appreciated. Very satisfied with my experience. More

by KATHYC-H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Sacramento responded

Kathy, Thank you for your business and this review. We're happy to hear Christina was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 04, 2020

Thank you for your courteous and professional manner and overseeing the care of our vehicle. Very much appreciated and forever grateful. There is no comparison with the wonderful treatment we received to f More

by SANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Nov 05, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review, Sandy. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 03, 2020

Terrific service, convenient purchasing of vehicle and quality reviews of needed repairs. New car purchase was extremely easy and painless. All new options were explained fully and the car has performed p More

by TACODAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Nov 03, 2020 -

Lexus of Sacramento responded

Hello! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 03, 2020

We brought the new car (Hybrid less than 1,000mi) in because it won't start immediately. We are still having the problem. Nothing was fixed Madeleine Jensen More

by MADELEINEJENSEN1214
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
No idea who we worked with...just dropped the car off
November 01, 2020

Tracey did a good job keeping me posted of my Lexus.. My car stereo/ radio works now it was at the dealership for 3 weeks and they gave me a loaner car to drive while I didn’t have my car.. They replaced th More

by Lexis916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Sacramento responded

This review made us smile! Thank you for taking the time to share and shout out Tracey. We are proud to have earned your business and happy to hear that you are no longer having trouble with your vehicle. Safe travels, and we hope to see you back at Lexus of Sacramento!

October 30, 2020

I took my Lexus in because of recall. It wasn’t fixed because you did not have the parts. I was told they would contact me when they had the part(s). I’m still waiting. More

by FRANKIN1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember.
October 27, 2020

I have been a Sacramento Lexus client for the past seven years and highly recommend and appreciate your service and friendliness. Thank you. Sincerely, Cheryl Wilder. More

by CAWILDER53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Oct 27, 2020 -

Lexus of Sacramento responded

It's great to hear from you, Cheryl! We are truly grateful for your continued support over the years and love to see this positive feedback. Thank you from all of us here at Lexus of Sacramento!

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