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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,801 Reviews

1,801 Reviews of Lexus of Sacramento - Service Center

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November 27, 2020

Lexus of Sacramento has always been very good to us as customers. We won’t take our Lexus anywhere else. People are courteous and friendly. We feel comfortable and welcome even during these trying times. More

by TELLYCARG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 26, 2020

work was done as signed on to do, yet service rep was to get me a quote for needed suspension replacement...I am still waiting. More

by STRESSLESS1513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. Please feel free to reach out to us directly so we can discuss how to resolve your concerns. We truly appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 26, 2020

Quick, courteous, efficient service. That’s what we all want, plus it is an easy walk to Target for a little bit of shopping. Thanks guys. More

by RICHARDSON.CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember his name, but he was good.
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you, Christine, we appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 25, 2020

I wish Mike explained the performance service. report inspected tire/brake wear, would like to know how long they have remaining. otherwise it was fine More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 25, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento, Jo. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 24, 2020

Great, fast service in less time than expected. Outstanding service in every way. Could not be more happier with how my car turned out. Will return! More

by TYCHIN6868
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Lexus of Sacramento responded

We love happy customers so this review made us happy! Thank you for sharing feedback about your recent service visit to Lexus of Sacramento. We look forward to seeing you again.

November 24, 2020

The staff here is always friendly, helpful. I am confident my car is well taken care of. I feel well served every time I go into Lexus of Sacramento. More

by JULIEHAVE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Nov 24, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 24, 2020

Brandy is always very professional and keeps me updated on the progress of my car. I wouldn't go to anyone else, she is the best! More

by JEANSEKANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Nov 24, 2020 -

Lexus of Sacramento responded

Thank you for your review and kind words for Brandy! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 23, 2020

Christine Carson is what we expect from an Association like yours. She is Intelligent, witty, personable and most of all honest. We respect her analysis and any maintenance on our vehicle. She is an Ou More

by LJFamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us! We are very proud of our team, and it means a lot to hear that Christine delivered such a professional and friendly experience. We appreciate your business and will be sure to pass on the kind words. We hope to work with you again at Lexus of Sacramento!

November 22, 2020

Christina always does a great and professional job.Your Christina always does a great and professional job. Your facility is clean and welcoming. I especially appreciate the coffee machine and free wa More

by DAND6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
Nov 23, 2020 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 22, 2020

Great service on my GX460. Everything was done on time and my Concerns were met and repaired in record time. The service technician and my advisor did a great job. More

by RICHARDVELEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
Nov 23, 2020 -

Lexus of Sacramento responded

Thank you so much, Richard, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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