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Lexus of Sacramento - Service Center
Sacramento, CA
1,801 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,801 Reviews of Lexus of Sacramento - Service Center
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December 16, 2020
The presidential detail service was excellent. This is the 3td time having my car detailed over the year. Also, this is my 3rd Lexus 350 purchase. the 3td time having my car detailed over the year. Also, this is my 3rd Lexus 350 purchase. More
by mjones53
Verified Customer
December 15, 2020
As always I was very impressed with the professionalism of the service department. Mike H. Is very attentive. Was able to make sure I had a loaner car while mine was being serviced. of the service department. Mike H. Is very attentive. Was able to make sure I had a loaner car while mine was being serviced. More
by MARYHARMON58
Employees Worked With
Mike Huttleston
December 13, 2020
I appreciate the door to door service for my Lexus. There was no need to come into the dealership. I felt very happy to be able to avoid exposure. was no need to come into the dealership. I felt very happy to be able to avoid exposure. More
by risch40
Employees Worked With
John Dickinson, Mike Huttleston
December 10, 2020
45,000 reck. Requested the tires cked as I kept loosing pressure and had to have the tires inflated several times. At xx out time was told tires were fine. Next day pressure down. Went to a tire shop wher pressure and had to have the tires inflated several times. At xx out time was told tires were fine. Next day pressure down. Went to a tire shop where a puncture was found. Disappointing to say the least. Labor is the costly part of the service and they failed. More
by BEADINA14
Employees Worked With
December 07, 2020
Top notch service! Always quick to greet you and get you out the door. My sales rep went over everything with me thoroughly and went the extra mile compared to some previous appointments. out the door. My sales rep went over everything with me thoroughly and went the extra mile compared to some previous appointments. More
by KANICKOLS
Employees Worked With
Eric Pantoja
December 07, 2020
I only needed an oil and filter change at this service but as usual is was a very pleasant wait while I enjoyed some coffee. I miss the morning treats but I understand why they are not available during th but as usual is was a very pleasant wait while I enjoyed some coffee. I miss the morning treats but I understand why they are not available during these trying times. Maybe next service they will be back. More
by GSODERVICK2
Employees Worked With
Mike Huttleston
December 06, 2020
Always very friendly and helpful. Providing a car rental made my joy much easier, limited downtown and able to go back to work and not miss any appointments. made my joy much easier, limited downtown and able to go back to work and not miss any appointments. More
by LYNNLUKLEE
Employees Worked With
December 06, 2020
Completion of the service was around the estimated time, which I appreciated. The work was par. When they rotated my tires they didn’t thoroughly inspect the tires. The tire rotation made the car pull one w which I appreciated. The work was par. When they rotated my tires they didn’t thoroughly inspect the tires. The tire rotation made the car pull one way, which was annoying. The problem was resolved because we changed the tires back ourselves. More
by SHAM25
Employees Worked With
December 04, 2020
I’m always impressed with the service Mike Huttleson and the entire Lexus team gives. I have been servicing my cars at Lexus for many years and will continue to put my trust in the Lexus of Sacramento team. the entire Lexus team gives. I have been servicing my cars at Lexus for many years and will continue to put my trust in the Lexus of Sacramento team. More
by JUSTINE.EALES
Employees Worked With
Mike Huttleston, Mike Huttleston
December 04, 2020
I brought my rx lease in for its 15k service. They asked if I would also like it washed and vacuumed out which is always a nice touch when your vehicle is going to spend the better part of a day there. At t if I would also like it washed and vacuumed out which is always a nice touch when your vehicle is going to spend the better part of a day there. At the end of the day I returned via a Lyft they provided which was great. However when my car was brought around it clearly was not washed or vacuumed inside. It’s small and silly but having things tidied up when you get your vehicle back from a service is like that new car feeling all over again. Maybe it was covid staffing or they got too busy... who knows.... More
by Cody B
Employees Worked With
Unknown
