Lexus of Sacramento - Service Center

Mike Huttleston has always been an absolute pleasure to work with. The service department always does an outstanding job and the car always come back to us very clean. work with. The service department always does an outstanding job and the car always come back to us very clean. More

I came in for a recall service but decided to add an oil change. Checking in was casual as planned, including receiving a loaner. I was advised that it would take up to 6 hours to repair. The sales agent ca change. Checking in was casual as planned, including receiving a loaner. I was advised that it would take up to 6 hours to repair. The sales agent called me in the afternoon to advise potential services to repair. I gave a call back, unanswered, and left a voicemail to discuss the options. My mindset was my car was already there and performing additional services would be doable. I didn't receive a call back for 2 hours. I decided to drive back to the dealership to pick up my car and forego any additional services. I live 25 minutes away from this dealership so getting service here is not convenient at all. There are no other Lexus dealerships nearby. When I arrived, I saw the same service agent sitting at his desk with his cell phone. He made eye contact with me and acted like nothing happened. I go straight to the back to pay for my car. There was the parts department where someone was on the phone. No other person was at the counter and I was the only one in line. Standing about 3 feet away from the counter. 15 minutes go by and no one was there. It wasn't until 2-3 other customers came behind me that the service rep got out of her desk in the back and noticed that I was there in the front. She apologized and said she didn't see me. By the time I got home, the service agent called me back and apologized for not checking his voice mail. This is also the 2nd time, in a row, where I had a bad service experience. I failed to report the bad review prior to Covid-19 (where the service agent went to lunch, came back late and I was left sitting in my car for over 20 mins without help). This dealership is consistently bad. The service is so bad, this time, that I am looking to get rid of my Lexus as soon as possible so I don't have to deal with this dealership. I love my car. I LOVE my prior dealership (Lexus of Marin), where I purchased 2 cars from even though I live in Sacramento County. But I don't love it that much to keep getting services from the Sacramento Lexus, the closest authorized Lexus dealership near me. More

Christina Carson is the service person during my visit, very good costumer service, good environment, I will refer to my friends and i will come back for sure. very good costumer service, good environment, I will refer to my friends and i will come back for sure. More

As always, at Lexus Sacramento -- Service was great! Staff was professional, friendly and fantastic. Ramiro was particularly helpful and courteous. And Carlos was great t work with for my new car purcha Staff was professional, friendly and fantastic. Ramiro was particularly helpful and courteous. And Carlos was great t work with for my new car purchase (and trade in). The service and sales team at Lexus is top notch! More

First 5,000 mile service was scheduled and performed without any issues. Promptly checked in for service and the estimate of the time it would take to complete was accurate. Love the coffee machine in without any issues. Promptly checked in for service and the estimate of the time it would take to complete was accurate. Love the coffee machine in the waiting area. More

The best, most trusted place to take your Lexus! My mom was a customer since I was young and when I bought my Lexus ( a no-brainer), I knew exactly where to take it for service! was a customer since I was young and when I bought my Lexus ( a no-brainer), I knew exactly where to take it for service! More

Service wait was to long, customer service should indicate the wait to and ask if a customer wants to wait on repair or offer them a ride home or work it they want to leave. when I have to bring my c indicate the wait to and ask if a customer wants to wait on repair or offer them a ride home or work it they want to leave. when I have to bring my car back to have a repair my service was not good I was not told that I was gonna have to wait in the excessive of 3 hours for my car him being that I had a medical emergency that really prohibited me form staying that long it took almost 4hours to replace a tire. I left the dealership very sick. I would have help to be told how the service would take before hand, I would have come on another day. So you would have been given 5 🌟 if I hadn't experience such a long wait for repairs. More

I visited for a scheduled maintenance on a busy work day and shared with Mr. Pantoja that I had a meeting to attend and wondered if I would be finished early enough to arrive on time. He was confident that and shared with Mr. Pantoja that I had a meeting to attend and wondered if I would be finished early enough to arrive on time. He was confident that the service would be completed but there might not be enough time to wash my car. He under promised and over delivered! My car was clean and running like a dream. Thanks so much. More

The Service Department is splendid. Eric is a wonderful, caring manager to us custimers. Brandy is an excellent, knowledgeable, helpful service associate snd always makes sure my work is done correctly. caring manager to us custimers. Brandy is an excellent, knowledgeable, helpful service associate snd always makes sure my work is done correctly. Her coordination skills work to make the entire experience as painless as possible. This is why I am a 5 time Lexus owner. More

The overall experience was excellent. Current ability to drop off and pick up from the car owners house is a great help. The staff personnel, Erica, was excellent. drop off and pick up from the car owners house is a great help. The staff personnel, Erica, was excellent. More