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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,847 Reviews

1,847 Reviews of Lexus of Sacramento - Service Center

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April 05, 2021

Lexus of Sacramento is a great dealership to do business with. Very happy with the sales and service departments. I Highly recommend Lexus of Sacramento. More

by FIDOGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for recommending Lexus of Sacramento! We are delighted to hear that you're a happy customer and truly appreciate your repeat business. Enjoy your week!

April 04, 2021

Staff answered all questions promptly and was very helpful. Service was done right on a no contact basis. Followed up with call and additional information. More

by JWESTLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for posting a great review! We are happy to hear that you're a satisfied customer and we really appreciate you trusting Lexus of Sacramento with your vehicle.

April 01, 2021

The employees are always pleasant and courteous. Very responsive to requests for appointments and follow-up. I appreciate the entire team at Lexus of Sacramento. More

by CEAROSTEGUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience working with Tracey here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 01, 2021

I would have given 5 stars, except for the fact that I had to ask what the problem was with the noise under the car (it was written on the invoice, tho) and the trunk and car interior had not been vacuume More

by GRACEAUGHNEY3639
Recommend Dealer
Yes
Employees Worked With
I don’t remember who the service rep was.
Apr 02, 2021 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 31, 2021

AS always excellent service. Christina Carson is always excellent at explaining what needs to be done. She is available for questions and never seems rushed. Her customer service is outstanding. More

by TERESA.REYNAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento a review! We are grateful for your confidence in us to get the job done and we look forward to taking care of you next time.

March 29, 2021

Brandy is always awesome to work with. She’s helpful and knowledgeable. Always pleasant and friendly. I didn’t have the opportunity to meet the manager of the service department because he was busy with a More

by SHERYL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Mar 29, 2021 -

Lexus of Sacramento responded

It's our pleasure to assist you, Sheryl! Thank you so much for taking time out of your day to share so many kind words about Brandy. We are happy to have you as a Lexus of Sacramento customer.

March 25, 2021

I've been coming back for many years. I am happy with the service. I like the friendly attitude and the quality of the service More

by DFRANK9678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens Five stars, Brandy Joseph
Mar 25, 2021 -

Lexus of Sacramento responded

We're so lucky to have you in the Lexus of Sacramento family! Thank you for your confidence in our team and for trusting us with all your automotive needs over the years!

March 23, 2021

the service was very good as always. the only thing that is missing are donuts...the system works well. i forget who else i worked with besides Tracy... More

by CHUCK79
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Sacramento responded

Thank you, Chuck, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 23, 2021

Love the dealership and love Brandy! Always a great experience - I never worry that I will be taken care of and listened to. Wouldn't take my car anywhere else. More

by Kristen H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Mar 23, 2021 -

Lexus of Sacramento responded

Thank you, Kristen, for your business and this review. We're happy to hear that Brandy and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 23, 2021

We are pleased with our visits here. Excellent service from Lexus Sacramento, especially from Eric Pantoja, our usual service adviser. He listens to us and ensures our concerns are addressed in a professi More

by IA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
Mar 23, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Eric here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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