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Lexus of Sacramento - Service Center
Sacramento, CA
1,848 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,848 Reviews of Lexus of Sacramento - Service Center
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July 21, 2021
I took my car to the dealership on tow truck. My service manager Eric told me the repair work needed and gave me a quote . The service was done the second day manager Eric told me the repair work needed and gave me a quote . The service was done the second day More
by PRASADSUVA
Verified CustomerEmployees Worked With
Eric Foltz
July 20, 2021
They have always been very customer oriented and helpful and courteous. Mike has especially great at doing his job. He has gone to bat for me in the past when a warranty issue came up. and courteous. Mike has especially great at doing his job. He has gone to bat for me in the past when a warranty issue came up. More
by LGROUTSONG
Employees Worked With
Mike Huttleston
July 19, 2021
Service at Lexus of Sacramento was excellent! I can always count in personalized service listening to my questions and making sure I was satisfied when my car was ready. Thank you! always count in personalized service listening to my questions and making sure I was satisfied when my car was ready. Thank you! More
by VIRGINIAINSAC
Employees Worked With
July 13, 2021
Another good visit to Lexus of Sacramento! I always know from the moment I drive up for service, to driving away after service that I am in the best of hands! Thank you Lexus of Sacramento! And of course m from the moment I drive up for service, to driving away after service that I am in the best of hands! Thank you Lexus of Sacramento! And of course my service advisor Christina is the BEST!! More
by PSCRAWFORD
Employees Worked With
July 12, 2021
Good experience. Their temporary customer lounge worked well and was well equipped with drinks and WiFi. Recommend some more comfortable chairs being added for next visit. well and was well equipped with drinks and WiFi. Recommend some more comfortable chairs being added for next visit. More
by JOHNBRENNANPROPERTIES
Employees Worked With
Mike Huttleston
July 12, 2021
Another great experience with Lexus of Sacramento. Y’all are trustworthy, nice and I’m very happy per usual. Tracey Cach is very nice and provides the best in customer service. are trustworthy, nice and I’m very happy per usual. Tracey Cach is very nice and provides the best in customer service. More
by Wilson1221
Employees Worked With
July 11, 2021
After complimentary car wash, my windshield was left with oily smears which were very, very difficult to remove. Had to take the car to the car wash and pay to have the streaks removed. oily smears which were very, very difficult to remove. Had to take the car to the car wash and pay to have the streaks removed. More
by L.LOEFFLER
Employees Worked With
Mike Huttleston
July 06, 2021
I paid for a full car detail, inside and outside. When driving in bright sun, I noticed the front windshield was streaked and the cleaning substance was missing on parts of the center console. I called driving in bright sun, I noticed the front windshield was streaked and the cleaning substance was missing on parts of the center console. I called Sac Lexus service and had to take my car back in that week. Once there I waited a long time so I went to the attendant. I was taken to another girl who could not find a record of my car being there. Finally a person told me my car was out there and Christine, the service agent gave me a card with a free detail next time. She also had cleaned the windshield and applied the missing cleaning solution herself. Several days later I tried to pull down the back seats to carry my dog in her crate. The head rests had been pulled up and not replaced. I called service again and the girl was unable to explain how to get the head rests down. She said to bring the car back in. I worked on the head rests for a time and finally got them back down. I have most always received top service from Sacramento Lexus in the past. I think probably these last issues were due to current construction of the new building and thus the regular routines are upended. I will return to Sac Lexus in the future. More
by ZUMBACHIC01
Employees Worked With
July 05, 2021
The car runs perfect and dont see any warning lights on the cluster, Little pricy but satisfied thanks lexus of sacramento we'll see you next time the cluster, Little pricy but satisfied thanks lexus of sacramento we'll see you next time More
by EDILBERTOPAMINTUAN
Employees Worked With
Other Employees :
Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
