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Lexus of Sacramento - Service Center
Sacramento, CA
1,848 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,848 Reviews of Lexus of Sacramento - Service Center
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September 06, 2021
Jim penn has been my Mechanic for over 30 years and continues to do excellent work on my car. Nick Cruz has also gone out of his way to accommodate my schedule and take wonderful care of my vehicle. continues to do excellent work on my car. Nick Cruz has also gone out of his way to accommodate my schedule and take wonderful care of my vehicle. The combination of the two keeps me returning for service and keeps me praising your Lexus Dealer Ship for a job well done. More
by FMILLS973
Verified CustomerEmployees Worked With
September 05, 2021
Dealership broke the clip on my air box when I took it in service and refuse to replace it. Manager only wanted to cover labor and not the material. Why should I pay for something I didn’t break. service and refuse to replace it. Manager only wanted to cover labor and not the material. Why should I pay for something I didn’t break. More
by NEO82303
Employees Worked With
September 05, 2021
Good service at a high price like any dealership. Wish your customer waiting place was not in a trailer & potty was inconvenient for seniors waiting for their cars being serviced your customer waiting place was not in a trailer & potty was inconvenient for seniors waiting for their cars being serviced More
by EVELYNDRS
Employees Worked With
September 03, 2021
Good work. Wish communication was more poractive on Lexus’s part. If I want any explanation, I have to ask. Ex. Because of COVID mileage was low. Lexus provided service on age of car, not mileage. (My Lexus’s part. If I want any explanation, I have to ask. Ex. Because of COVID mileage was low. Lexus provided service on age of car, not mileage. (My ignorance?) Car returned to me not really washed-partially redone. More
by cj
Employees Worked With
September 03, 2021
I purchased my RX at Lexus of Sacramento 20 years ago. I have always taken my car to your service department for major repairs. The personnel are friendly and kept me informed. The loaner car wasn’t bad e have always taken my car to your service department for major repairs. The personnel are friendly and kept me informed. The loaner car wasn’t bad either. More
by lmsprindi
September 03, 2021
Lexus of Sacramento takes care of everything from start to finish. We are Very happy with the quality of service. Our car was returned on time. to finish. We are Very happy with the quality of service. Our car was returned on time. More
by Steve
September 03, 2021
I purchased four new tires for my car August 5, 2021. Last Tuesday the right rear tire failed and I returned it to Lexus of Sacramento. It took 19 phone calls to reach service. When the defective tire Last Tuesday the right rear tire failed and I returned it to Lexus of Sacramento. It took 19 phone calls to reach service. When the defective tire was replaced under warranty you had the audacity to charge me $ 58 for “ balancing “. I will be at Lexus of Roseville thus ending a ten year relationship with Lexus of Sacramento. More
by JMDODDS
Employees Worked With
Eric Foltz
September 02, 2021
My service advisor, Eric Pantoja, was wonderful. It was the second time I had the pleasure of working with him. He makes you feel comfortable & welcomed. Best service I’ve had! the second time I had the pleasure of working with him. He makes you feel comfortable & welcomed. Best service I’ve had! More
by ANNEMPESTANA
Employees Worked With
Eric Pantoja
September 01, 2021
Very easy to talk to tracy my assistant in the beginng. I had work done but she did not push me into work not needed. I am a widow and my husband is not around to be my voice. Thanks for getting me back I had work done but she did not push me into work not needed. I am a widow and my husband is not around to be my voice. Thanks for getting me back on the road feelig more confident...Thanks again!...Mrs s. Ramsey... More
by Lady Sandy
Employees Worked With
