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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,848 Reviews

1,848 Reviews of Lexus of Sacramento - Service Center

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September 14, 2021

The service team have always been helpful and efficient. But the dealership is very expensive and the price has increased since the buyout. More

by SMCCLATCHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
Sep 15, 2021 -

Lexus of Sacramento responded

It's great to hear that our team delivered such a positive experience. Please don't hesitate to reach out to us directly if you have any questions or concerns. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 13, 2021

Brandy always takes good care of me but this time she took REALLY good care of me. More

by JANDJ78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 13, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Brandy here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 13, 2021

Every one at Sacramento Lexus is a professional. All are courteous and delightful to work with. More

by MRMONAGAN0
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Lexus of Sacramento responded

Mr. Monagano, Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 13, 2021

I really appreciate Mike following up with me concerning oil change. Lexus of Sacramento met my expectations. More

by Terry Klas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 14, 2021 -

Lexus of Sacramento responded

We appreciate your business, Terry, and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 13, 2021

Very pleased with routine service. Only glitch was the “next service due “ sticker was not placed on my windshield. Also missed Nick giving report of service in the waiting area. More

by Aentrican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

Timely! Experienced personnel! Making things work efficiently while Lexus building was being remodeled! I will return again and again for serdar this location! kudos to Brandy!!!!! More

by FAMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 12, 2021 -

Lexus of Sacramento responded

We're honored to have earned your loyalty at Lexus of Sacramento! It's great to hear that our staff of seasoned professionals really impressed you. From Brandy and the team here, thank you for your business and for the positive review!

September 12, 2021

They are doing a decent job inspite of the make over they are going thru. I do wish phone access was faster. Took 4 attempts to get thru to Brandy. I'm disappointed that no work around is being offered of t More

by mpetrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 13, 2021 -

Lexus of Sacramento responded

Thank you for your honest review of our service department! We appreciate your patience and will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

My car appt. was smoother than I expected due to My car appt. was smoother than I expected due to construction work. Everyone was positive, attentive and provided excellent service. Thank you for More

by LOPEZ-KATHLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review, Kathleen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

Friendly greeters and CSR Brandi was very knowledgeable and helpful with my issue and concern. The work was completed much earlier than promised. Amidst all the construction everyone was professional More

by Lvasquez052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 13, 2021 -

Lexus of Sacramento responded

Your kind words are so appreciated! We're happy to hear that we exceeded your expectations and that we addressed all the concerns you had. From Brandi and the Lexus of Sacramento team, we're grateful for your business and whenever you need us next, we'll be here!

Sep 13, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandy here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

My vehicle was checked in in a timely manner. The service adviser provided a professional and excellent customer service. The repairs needed was done in a timely manner. I strongly recommend this dealership More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Lexus of Sacramento responded

At Lexus of Sacramento, we value your time and do all we can to keep your service visits efficient and provide you with top notch customer service. Thank you for sharing your experience with us and we hope next time you're in need of service you'll allow our team to lend a hand once more!

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