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Lexus of Sacramento - Service Center
Sacramento, CA
1,848 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,848 Reviews of Lexus of Sacramento - Service Center
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September 17, 2021
Great service. Flexible and responsive for major repairs. Worked with us on scheduling and part delays. Worked with us on scheduling and part delays. More
by ckazhe
Verified CustomerEmployees Worked With
September 17, 2021
The car is fine, but I am extremely disappointed with the service. I had to wait two weeks for an appointment that was at 10:45am. Waited in the car in line for quite some time. By the time I left the offic service. I had to wait two weeks for an appointment that was at 10:45am. Waited in the car in line for quite some time. By the time I left the office it was 11:15am. I was told at that time the car would be ready by 1pm, which seemed like a REALLY long time to rotate tires and fill up fluids...especially when I had a 10:45am appointment. I went for a walk, but returned by 12:30, and I started checking at 1:10pm to see where my car was. No one seemed to care that it was late, everyone was very dismissive and didn't seem to respect that my time matters too. I was finally told that it was being washed. Around 1:30pm one staff person (didn't catch his name) finally seemed to understand that I needed to leave soon to pick up kids from school. He helped move my car along. I finally received my keys at 1:45pm. That is 45 minutes later than I had been told and so an APPOINTMENT to rotate tires and top off fluids took 3 hours! No one apologized for the delay. It all really felt extremely disrespectful of me and my time. A week later, I did get text from the person I worked with. When I shared how frustrated I was he did apologize, and took responsibility, but didn't offer anything to make it right -so honestly, that did not feel like he sincerely wanted to keep my business. I understand they have construction going on, but they then need to take that into account if that is going to affect how long a standard service is going to take and not schedule people if they can't take care of them in a timely manner. More
by BoxerMom
Employees Worked With
September 17, 2021
Lexus always has A1 service!! Lexus of Sacramento has Lexus always has A1 service!! Lexus of Sacramento has been great to my family over the years. Lexus always has A1 service!! Lexus of Sacramento has been great to my family over the years. More
by Derek
Employees Worked With
Other Employees :
Mike Huttleston, Mike Huttleston, Mustafa Rashid
September 15, 2021
Great service! I came for maintenance of my car. Eric worked with me and he is a great worker! worked with me and he is a great worker! More
by maxkong2011
Employees Worked With
September 15, 2021
Service appointments were easy to make. They were very accommodating in giving me a loaner car and advising me of additional service needs. I find them to be very customer oriented. accommodating in giving me a loaner car and advising me of additional service needs. I find them to be very customer oriented. More
by DFWILSON_68
Employees Worked With
Mike Huttleston
September 15, 2021
Smooth appointment, very good service. Hope the construction is over soon! Thanks Christina. Two previous appointments were pick up and delivery with loaner available, wonderful service. construction is over soon! Thanks Christina. Two previous appointments were pick up and delivery with loaner available, wonderful service. More
by ROZAHNA
