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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
2,976 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,976 reviews

May 15, 2024

I was initially disappointed because they did not honor the price l was promised because they had to trade it from another dealer. It was only on my own search where I found a lower price before they would More

by RW0524
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Armstrong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Axtell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Lexus of Sacramento responded

We're sorry to learn about the initial disappointment, but glad that things turned around and you had a good experience with Peter at Lexus of Sacramento. We appreciate your feedback as it helps us improve our service!

May 12, 2024

Fantastic customer service! They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to wor More

by shawna_sbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Sacramento responded

We're so glad to know you've had a fantastic experience with our team at Lexus of Sacramento, especially Gus! We strive for transparency and attention to detail in all we do. Thanks for the review!

May 11, 2024

Respectful, not pushy, clear in the offer and the calculation if the final price. Knowledgeable More

by NATALIA.PAU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Lykins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Sacramento responded

Thank you for reviewing Lexus of Sacramento! It was so kind of you to share your experience, Natalia.

May 10, 2024

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free More

by dcoleman4566
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

I'm sorry to read that you found our 15k service pricing not up to your expectations. We strive for competitive prices and complete transparency with all services provided. Your feedback is valuable as it helps us improve our offerings and customer experience. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

May 10, 2024

Helpful and responsive. Travis was nice to work with via text message. We made the deal. More

by jon.huntoon
Recommend Dealer
Yes
Employees Worked With
Travis Glessner
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May 10, 2024 -

Lexus of Sacramento responded

Jon, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

May 09, 2024

We were very happy with the process of buying a car. We appreciated the fact that they don't push you into something you don't want. More

by MONI1
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grace Lykins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento. We always aim for a no-pressure approach, so it's great that this was reflected in your visit. Thanks for the review!

May 09, 2024

Courteous staff and clean surroundings . They greeted me with a smile and gave me a clean loaner . More

by saljentera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We are glad to hear that we provided an excellent service experience. Thank you for trusting Lexus of Sacramento with your business!

May 09, 2024

Very knowledgeable and did amazing work it was quick and fast. Thank you so much!! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

Kevin, we are thrilled to hear you had a five-star service experience with the Lexus of Sacramento team! Thank you for your business and review.

May 09, 2024

They informed me of something that needed to be addressed and gave me a really good price and explanation why we needed to do it sooner than later. More

by altonferguson59@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to provide you with timely and informative service. Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!

May 09, 2024

The process was easy, simple, and transparent! Patrick went out of his way to find and deliver the EXACT! car ( color, specs, and options) we were looking for. More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
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May 09, 2024 -

Lexus of Sacramento responded

Alex, it's great to know that Patrick and our team at Lexus of Sacramento were able to find the perfect car for you! We appreciate your feedback. Enjoy your new ride!

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