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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
2,976 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,976 reviews

May 31, 2024

Travis did a great job with providing all the info I needed and he made the whole buying process clear and easy. Finance was also great making the process easy and explaining everything More

by caden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Glessner
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May 31, 2024 -

Lexus of Sacramento responded

Thanks for the awesome feedback! We're glad to hear Travis and our finance team made your experience at Lexus of Sacramento smooth and informative. Enjoy your new ride!

May 29, 2024

It seemed to take a long time to get everything complete. I only saw one other person buying when I was there. I realize the finance guy had computer issues. That doesn’t have anything to do with the delay. More

by gstolley
Recommend Dealer
Yes
Employees Worked With
Travis Glessner
Report | Print
May 29, 2024 -

Lexus of Sacramento responded

Thank you for sharing your feedback. We apologize for the delay and understand how important timely service is, especially when dealing with loan approvals. We'll work on improving our processes to ensure a smoother experience in the future.

May 25, 2024

I very enjoyed your experience today. You are doing good for expanding. See you later. More

by Lina Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

Lexus of Sacramento responded

Lina, we are grateful to receive this feedback. Thank you for trusting Lexus of Sacramento with your business. See you next time!

May 24, 2024

Why make an appointment for a simple oil change that ended up 3 hours later may as well go to drive thru that would be less than an hour More

by Mmhermanson
Recommend Dealer
No
Employees Worked With
Unknown
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May 28, 2024 -

Lexus of Sacramento responded

Mmhermanson, I apologize for the long wait you experienced. We aim to provide timely service and it's clear we fell short this time. If you'd like to discuss further or have any other concerns, please reach out. Thank you, Russ McDuffie - Service Director - 916.465.6291

May 24, 2024

Great service from Christina Carson, service advisor. I have received excellent maintenance for 20 years. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Lexus of Sacramento responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Christina and our team at Lexus of Sacramento have consistently provided great service. We look forward to continuing to serve you!

May 20, 2024

Quick no nonesene transaction by Travis and his manager. Trade in quote was also decent right off the bat, but matched a previous appraisal. Would do business here again. More

by Brian P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Glessner
Report | Print
May 21, 2024 -

Lexus of Sacramento responded

Brian, it's great to know that Travis and the team at Lexus of Sacramento provided you with a smooth transaction. We appreciate your feedback and look forward to working with you again in the future!

May 20, 2024

They were organized and friendly atmosphere. Willing to listen, good customer relationships, Fair practice, and fair pricing More

by s112920
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Glessner
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May 20, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. We strive for excellent customer service and fair pricing, so it's great to see that reflected in your visit. Thanks for the review!

May 20, 2024

Excellent service and a pleasant buying experience. Reasonable flexibility on pricing. No high pressure tactics. Highly recommended based on experience with Travis, Peter and Kal. More

by rwhillman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Glessner
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May 20, 2024 -

Lexus of Sacramento responded

Thanks for the positive feedback! We're glad to know Travis, Peter and Kal provided a pleasant buying experience at Lexus of Sacramento. Enjoy your new ride!

May 18, 2024

I feel that I was given superior service by everyone I came on contact with. More

by CARLENANAWROCKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Saelee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Finance
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May 20, 2024 -

Lexus of Sacramento responded

Thanks for choosing Lexus of Sacramento! We are glad to hear that our team provided superior service.

May 17, 2024

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. More

by turnertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience with our customer service at Lexus of Sacramento. Thank you for trusting us with your car's maintenance, we look forward to serving you again!

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