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Lexus of Sacramento
Sacramento, CA
2,975 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 2,975 reviews
August 23, 2024
They are helpful when trying to diagnose an issue with your car. They are quick to give you a loner car. your car. They are quick to give you a loner car. More
by Porter
August 22, 2024
Gus did a wonderful job and I appreciated his care while working with me. He also got my joke and we laughed together working with me. He also got my joke and we laughed together More
by Lamarb49
Employees Worked With
August 21, 2024
They were crazy busy the day before, and we went the next day and had a great experience with the Salesman and the credit team. Service was outstanding and the car was perfect for our needs. Thanks for the day and had a great experience with the Salesman and the credit team. Service was outstanding and the car was perfect for our needs. Thanks for the great service, we will see you next time! More
by purnelljoe
Employees Worked With
August 16, 2024
It was pleasure taking my Lexus to Lexus of Sacramento. They treat me like family They treat me like family More
by daljinder
August 15, 2024
Bought a new car one week ago and the battery was faulty. It was the second time it died and they said they ran tests but said they found nothing and that they couldn't help me any further. Terrible customer It was the second time it died and they said they ran tests but said they found nothing and that they couldn't help me any further. Terrible customer service a brand new $50k car. I’m beyond disappointed and frustrated. More
by Lily G
Employees Worked With
Natascha
August 14, 2024
They had my new car 13 days. Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The co Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The control computer will not take any direction. If this service department knows anything - you would think by now they would have my car working. August 13 - service person called me. I told her all the problems - she said she needed to make a phone call - would call me right back. It is now almost noon next day - no call. My feeling is - the service department is totally incompetent. I used to love my car - now I wish I had never bought it. I’m sure I will never buy another car from this dealership - and maybe never a Lexus‼️ More
by Lodigross
Employees Worked With
August 12, 2024
No problem here getting service at Lexus of Sacramento. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. More
by jlh892
Employees Worked With
July 25, 2024
Raz our salesman was professional informative and thorough. He was very helpful and knowledgeable about the cars. We appreciated his assistance. thorough. He was very helpful and knowledgeable about the cars. We appreciated his assistance. More
by Peppermintp
July 25, 2024
Lexus of Sacramento, continues to provide an excellent customer experience, which is why I don't take my car anywhere else! customer experience, which is why I don't take my car anywhere else! More
by michaelpapin3314
Employees Worked With
