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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

February 22, 2024

I work for Lexus of Sacramento. Awesome team! My team members are the best around the area. Much respect for my managers and teammates! More

by Khsteve1964
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 22, 2024

Don't know who Jared ivey is as my salesman was Robert Escobosa. And he was great-5 stars given to that guy for his laid back no pressure approach. Sad our windshield is cracked in a4 places and he offere More

by Everydaygrace85
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
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Feb 22, 2024 -

Lexus of Sacramento responded

Thank you so much for taking the time to share your feedback with us. Jared, Robert, and our team are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Christian Simon General Manager

February 22, 2024

Bought my car there, struggled to get follow up issues resolved. Called for months until finally a nice woman named Leslie resolved the issue for me. More

by N7OFTEN
Recommend Dealer
No
Employees Worked With
Bryon Burdette
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryon Burdette
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February 21, 2024

Poor customer service. The service advisor didn't call after vehicle was ready and didnt go over the findings from the tech, quite disappointing. More

by PRASADF718
Recommend Dealer
No
Employees Worked With
Derek/Deren
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Feb 23, 2024 -

Lexus of Sacramento responded

I'm sorry to read about your recent experience. We strive for excellent communication and I apologize if you didn't receive that. I'd like the opportunity to discuss this further with you, if possible. Please reach out at your earliest convenience so that we can address any concerns directly - Thank you, Russ McDuffie - Service Director - 916.465.6291

February 20, 2024

Professional, friendly, patient. Coelin we extremely helpful and pleasant to work with It was a very good experience More

by ROSE.CHRIS.0716
Recommend Dealer
Yes
Employees Worked With
Coelin
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Feb 21, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 20, 2024

Efficient, professional, & above and beyond. Always the case for all that I've interacted with More

by CYNDIBTHAN
Recommend Dealer
Yes
Employees Worked With
Don't recall name
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Feb 21, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 20, 2024

It was very fast and straightforward experience. I wish I received more information regarding warranties and covered items so I know better what to do when I need help and how to track the required More

by HOSSEIN.REZAEI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

February 20, 2024

The dealership was clean and organized. The employees were friendly and easy to get along with. V Moua went out of his way to explain all the services I was getting that day. More

by TOUA.HER
Recommend Dealer
Yes
Employees Worked With
V Moua
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Feb 21, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 19, 2024

My mom felt so silly about having a dead battery, and Nick Cruz reassured her and made her feel good about what happened (she left interior lights on in car.) More

by PATYORR1
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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February 19, 2024

Very friendly and thorough. Job completed when promised. Will definitely return when service is needed. More

by ULIBARRIKLU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren
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