Lexus of Sacramento

Overall my car is taken care of and liked that we could get a loner. Cons- communication can be improved and costs can be cheaper. Daren was nice & he called me with updates on Saturday and that my car nee get a loner. Cons- communication can be improved and costs can be cheaper. Daren was nice & he called me with updates on Saturday and that my car needs few things done so had to leave it there till Monday. Didn't know that he was off on Monday and when I couldn't reach him I called the dealership and was told that somebody will reach out to me but nobody did despite me calling couple of times on Monday. When I took my car for servicing I asked them not to rotate my tires as I got that done 2 weeks back, but my bill included tire rotation that's why I tried to reach them. Since I couldn’t reach anybody on Monday, they did rotate my tires and I had to ask them to redo them. They are definitely better than Roseville Lexus (but this is my first time here). More

Good service. I highly recommend this dealer. I . Will come back if I ned another Lexus. I highly recommend this dealer. I . Will come back if I ned another Lexus. More

Easy to work with. You should streamline the process so it is faster. I was at dealership 2.5 hours, mostly just waiting on paperwork. You should streamline the process so it is faster. I was at dealership 2.5 hours, mostly just waiting on paperwork. More

Always professional employees, great service, no complaints. Will continue to come to this dealership for service and purchase of vehicle. complaints. Will continue to come to this dealership for service and purchase of vehicle. More

Efficient, attentive and thorough Great communication, excellent customer service Responsive, polite, answered all my questions in timely manner excellent customer service Responsive, polite, answered all my questions in timely manner More

Professional and honored our agreement. The MSRP increased on our new car by the time the dealership received it. They honored the old price. They gave me a fair deal on a ceramic coating s The MSRP increased on our new car by the time the dealership received it. They honored the old price. They gave me a fair deal on a ceramic coating so it was ready when I got to the dealership. They also accidentally installed an option I did not request and ended up not charging me for it. I would certainly deal with Kyle and Sacramento Lexus again. More

Nick is great! Excellent customer service with high quality vehicles. Great, awesome service polite and patient. Excellent customer service with high quality vehicles. Great, awesome service polite and patient. More

He was extremely helpful and kind! He kept me apprised of status of service and helped me plan for adding a key He kept me apprised of status of service and helped me plan for adding a key More

I have always had good experience with Lexus of Sacramento. Nick Cruz and the rest of the staff has always provided me with great customer service. Sacramento. Nick Cruz and the rest of the staff has always provided me with great customer service. More

They were very responsive and kept us posted regarding what they found going on with my car. I had several issues that had to be addressed individually and they diagnosed and took care of all of them. what they found going on with my car. I had several issues that had to be addressed individually and they diagnosed and took care of all of them. More