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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

March 15, 2024

Great! They took good care of my Mom when she bought her car 20 years ago and they treated me really good too! So happy to have a good car buying experience More

by THECONNELLYFAMILY6
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Agerton
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March 14, 2024

Christina was the best. Please make sure you give her more pay raises. Give her some paid time off too. More

by HKWONTON
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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March 13, 2024

He's always professional, friendly and prompt! Whenever I have a concern he sees to it that it's resolved. More

by L.OGILVIE15
Recommend Dealer
Yes
Employees Worked With
Darrin
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Mar 13, 2024 -

Lexus of Sacramento responded

We're delighted to know that our team at Lexus of Sacramento has been able to address your concerns promptly and professionally. Thanks for the positive feedback!

March 13, 2024

He's always professional, friendly and prompt! Whenever I have a concern he sees to it that it's resolved. More

by L.OGILVIE15
Recommend Dealer
Yes
Employees Worked With
Darrin
Report | Print
Mar 13, 2024 -

Lexus of Sacramento responded

It's great to know that our team at Lexus of Sacramento has been able to address your concerns promptly and professionally. Thanks for the positive feedback!

March 13, 2024

I was referred to Lexus by family and have been thankful since the day I purchased my car. They genuinely care and make an effort to take care of you. More

by SHANNYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Lexus of Sacramento responded

Shannyn, it's great to know that your family referral led you to us at Lexus of Sacramento and we've been able to meet your expectations. We appreciate the kind words!

March 12, 2024

I had an extremely disappointing experience at Lexus of Sacramento. Dealing with Patrick Castano was unpleasant due to his arrogance and pushy demeanor. The dealership raised the car price and sold it befo More

by 03.sills_hunch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Armstrong , Patrick Castano
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Mar 15, 2024 -

Lexus of Sacramento responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Christian Simon General Manager

March 12, 2024

Nick was friendly, up- beat and efficient throughout our service appointment. Everything was handled to our satisfaction. More

by RCALLES1
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 12, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

March 12, 2024

Easy, quick and friendly Christina is a great Service Rep. very helpful. Free cookies are good too! More

by Ih8uanu
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Mar 12, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christina met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

March 12, 2024

The customer service I received from Tracy was excellent. The only small issue I had was that the courtesy wash person or persons left the back window dirty. More

by LADYLEXUS59
Recommend Dealer
Yes
Employees Worked With
Tracy Cach
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Mar 12, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tracy here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

March 12, 2024

Attentive. I like v, I like v, ilike V, I like V. I really like V. More

by JIM.KUCHAR
Recommend Dealer
Yes
Employees Worked With
V
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Mar 12, 2024 -

Lexus of Sacramento responded

The team at Lexus of Sacramento loves seeing great reviews! Thank you, Jim!

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