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Lexus of Sacramento
Sacramento, CA
2,987 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 2,987 reviews
May 26, 2010
The staff at the dealership was very accomodating. On our original visit, they stayed late to allow use to test drives everal models of cars doing a great job explaining the differences between each - an our original visit, they stayed late to allow use to test drives everal models of cars doing a great job explaining the differences between each - and allowing us to get a good feel for them. Obviously they did ask if we could purchase that first day - but we told them no and they were not too pushy about it. Once we decided what we wanted to own, we made an appointment a few days later to come back and start negotiating a price. The negotiation process was actually one of the simpler and easier ones we had experienced. All in all - everyone was much more helpful than we had expected. We will definitely be talking to them again in a few years when we are ready for our next vehicle. More
by MarkReich
May 24, 2010
I've purchased four vehicles from Lexus of Sacramento and keep coming back despite the price because of the quality of service that I've received, especially from Kent. This is the best car dealership that keep coming back despite the price because of the quality of service that I've received, especially from Kent. This is the best car dealership that I have dealt with ever and I've purchased more than 25 vehicles in 35 years. I intend to use Lexus of Sacramento whenever they can satisfy my vehicle needs. Mel Wallace More
by mel_dotwil
May 19, 2010
LONNIE DAILY WAS GREAT!!! THIS IS THE SECOND RX 350 MY WIFE AND I HAVE PURCHASED THROUGH LEXUS OF SACRAMENTO. WE CAME BACK TO LONNIE BECAUSE HE TREATED US WITH RESPECT. THERE WAS NEVER ANY PRESSURE TO "BU WIFE AND I HAVE PURCHASED THROUGH LEXUS OF SACRAMENTO. WE CAME BACK TO LONNIE BECAUSE HE TREATED US WITH RESPECT. THERE WAS NEVER ANY PRESSURE TO "BUY NOW!!" EXPERIANCE WE HAVE HAD IN THE PAST WITH OTHER CAR DEALERS. WE WALKED IN LATE ON SUNDAY EVENING TOLD LONNIE WHAT WE WANTED AND THE PRICE WE EXPECTED FOR OUR TRADE. ALL WENT SMOOTHLY AND WE DROVE HOME WITH OUR NEW RX. I WOULD HIGHLY RECOMMEND THE DEALERSHIP BUT MOST OF ALL LONNIE. HE IS THE BEST BY FAR. More
by Patrick Hubartt
Employees Worked With
LONNIE DAILEY, Lonnie Daily
May 14, 2010
Everytime we have visited the dealership, there appears to always be the same friendly staff and many always remember you by name. Today I took our car in for work to be done and was surprised how fast to always be the same friendly staff and many always remember you by name. Today I took our car in for work to be done and was surprised how fast the work was completed. When I commented about it, I was told I had made an appointmen and was from out of town, 1 1/2 hours away, it was therefore expedited. While we had to wait they provided another Lexus (new) to drive while we had to wait. We were given an option of three different models. Every time we have taken the car in for service or repair it has always been as we had expected, never a complaint and always within their very accurate estimate Refreshments were provided while we waited, coffee, tea, hot chocolate, bottled water and pastries. The restrooms are always spotless. This means a lot to my wife. More
by John & Josephine Malone
Employees Worked With
Lonnie Daily, Jeff Dyke, Steve , Lonnie Daily
May 12, 2010
My husband and I purchased our 08 IS259 Lexus from a close friend - we were thrilled to "upgrade" our vehicle to a luxury ride the whole family could enjoy. My first experience with Lexus of Sacramento close friend - we were thrilled to "upgrade" our vehicle to a luxury ride the whole family could enjoy. My first experience with Lexus of Sacramento was to complete the required oil/filter change. 1) we were pleasantly surprised that the dealership offered this service at a VERY competitive price - AND the information is stored conveniently in their database for future reference. 2) I was able to set up my own personal account on-line, AND schedule my own appointment - VERY convenient. 3) Upon arriving at the dealership, I was immediately welcomed by Brandy before exiting my vehicle. She was expecting me. Her friendliness and knowledge assured me we made the right decision for service. 4) The facility was extremely user friendly. Coffee, donuts, clean and modern waiting area, tons of excellent reading material. Overall, an excellent experience. Lexus of Sacramento understands exceptional customer service. For this business professional, this type of service is truly appreciated. We will definately be back for all our Lexus needs. More
by kpadilla5
Employees Worked With
Brandy Joseph, Brandy Joseph
January 27, 2009
I have purchased 3 IS300 and 1 IS350, I have received I have purchased 3 IS300 and 1 IS350, I have received excellent service each time I have been there, I have never had a complaint that wasn't complet I have purchased 3 IS300 and 1 IS350, I have received excellent service each time I have been there, I have never had a complaint that wasn't completed in an outstanding manor & to my satisfaction. The manager & the entire staff including shop crew. The latest service I would like to express my appreciation for the excellent care of service consultant Mike Huttleston and tech Arturo Sanchez, my IS350 needed campaign 9LC, elect power steering replacement, 9LA, fuel delivery rail pipes replacement 9LB, rear brake caliper inspection, plus TSIB#L-SB-0121-08 Install updated pads.. My vehicle was done in a timely manor !! The entire staff and shop crew set a very high goal for other automotive service organizations to attempt match... I have such confidence in their service I was up early and took a 220 mile trip in my IS350, didn't have any problems, didn't expect any.. This dealership has always treated me like family!!!!! More
by lesterah
Employees Worked With
Mike Huttleston, Mike Huttleston
June 06, 2006
Great car buying but terrible service department. They are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are refusing to repair it. Formal complaint filed with Lexus Corp. Office and awaiting response. I would never do business with these people again. More
by chipper01
Employees Worked With
Other Employees :
General Manager and Service Manager, Terry Caudle
