Lexus of Sacramento

Went in for an intermittin problem that i had on my sc i got a couple opinions in which none were right,so Martin took over my car and he really went the extra mile and I'm extremely satisfied with the w got a couple opinions in which none were right,so Martin took over my car and he really went the extra mile and I'm extremely satisfied with the way he treated me along the way by keeping me informed about my car and not giving up on my car until they found the problem.I will always bring my cars to Lexus Because of the straight forward help I've received from Martin... thank you for helping me with my car I appreciate it . Lexus of Sacramento is great! More

My sister (Olga Rozvodovskiy) recently wanted to purchase a 2012, Lexus RX400h from Lexus Of Sacramento. Her sale person (Lonnie Daily) told her that he can give her a really good deal and wanted to bet her a 2012, Lexus RX400h from Lexus Of Sacramento. Her sale person (Lonnie Daily) told her that he can give her a really good deal and wanted to bet her that he sold a Lexus vehicle to someone she knows. Lonnie pulled my record and told my sister that he sold me my 2008 Lexus RX350. My sister called me and asked me if I bought a vehicle from Lonnie. Of course I told her no, I bought my RX 350 from Lexus of Roseville, from Tony who by the way is a great sales person. My sister was very disappointed in Lexus of Sacramento, especially with Lonnie Daily who was willing to lie to make a buck. I want to make customers aware of Lonnie Daily and I am very frustrated that my sister had bad experience. My sister ended up buying an Acura MDX 2012. I believe that Sacramento management team need to provide some training for Sales Associate Lonnie Daily, and I am formally requesting an apology letter to my sister and Lonnie Daily can cc me the letter. Since Lonnie Daily was able to find my name in the computer system to lie to my sister that he sold me the vehicle, I am sure he can find my address to mail me the letter. More

My husband and I had been looking and test driving cars for about 6 months and couldn't fall out of love with Lexus after driving a GX 470 for 8 years. At the recommendation of our Service Rep, Brandy Jos for about 6 months and couldn't fall out of love with Lexus after driving a GX 470 for 8 years. At the recommendation of our Service Rep, Brandy Joseph,we met Kent Owens and were impressed with his knowledge, passion and warm personality when discussing the RX 350 with us. He gave us a deal we just couldn't refuse so we bought a 2012 RX 350 in December. When Kent delivered the car several days later, he took considerable time to acquaint us with all the new technology. On several occasions, he has assisted us in learning more about our new high tech car. We love the car, Sacramento Lexus and especially Kent Owens. We rate Kent superlative and recommend him to anyone looking for a fine new Lexus! More

We made an appointment for a test drive and we were greeted by Kent Owens. He was very professional, very polite. Since this was our first Lexus he gave us a rundown on the brand and what it was all a greeted by Kent Owens. He was very professional, very polite. Since this was our first Lexus he gave us a rundown on the brand and what it was all about. After driving a couple of the RX350's, we had an appointment with the Cadillac dealer to test drive a 2012 SRX. We ended up coming back about 4 hours later and inking a deal on a 2012 RX350. We did the Costco pricing and were very happy with the no-haggling way of buying a vehicle. Kent was busy with another client when we came back so we did the deal with Michael Kennedy...very nice and very knowledgeable. He even paired our Iphone and Motorola phones and downloaded the address books. Mike Zinda the finance manager doing all the closing paperwork was great. It's always a pain to do all that paperwork, but we chit-chatted and told stories and it went fairly quick. Nice fella. To show you what kind of customer service they do here, I have to let you know what happened the next day when we came back to get our old car. On the way in there we got hit with some bird dung that I swear came from a giant condor! I was pissed and drove like 70-80 mph to get in there and get it cleaned up. I hurried in and asked for Kent and told him what just happened. He said the porter was not in yet, so he just took off his jacket, rolled up his sleeves took it upon himself to get it cleaned up. Wow! Needless to say, I was impressed. I was in watching the game on tv and Kent was out in the breezeway helping my wife get a few more contacts loaded. These guys go all-out. If you are in need of a new ride and are considering a Lexus, you'll be wise to look up Kent Owens and Michael Kennedy. Thanks guys, Rich Lawson More

From the first call to the last call this dealership is extremely professional. We worked with Internet Sales as part of the Costco New Car Purchase Program. We knew what was available and what the price extremely professional. We worked with Internet Sales as part of the Costco New Car Purchase Program. We knew what was available and what the price was before we ever saw the car. When we arrived we test drove it, filled out the paperwork and left with the car. Never has a car purchase been so relaxed and enjoyable as this one. The Finance Department were easy to work with. No hard sales on the optional items. They were shown to us as an option and the benefits explained with the price. Absolutely no pressure. More

Bought a 2009 Lexus LS460 in Feb. 2009; numerous problems with sales and service issues on a $86 thousand dollar car! 1. Went back on a verbal sales agreement on price that was made with a handshake; made me with sales and service issues on a $86 thousand dollar car! 1. Went back on a verbal sales agreement on price that was made with a handshake; made me re-negotiate because salesman screwed up, and salesman quit the next week. 2. Tires were worn at 19,000 miles, did not disclose poor wear from factory on an expensive car. 3. Has left valve stems off of tires when checked. 4. Has said that 4 different tires on this car, and my other Lexus, needed new tires, when the tread was enough for another 3 thousand miles (checked by two independent tire dealers, with written proof.) 5. Failed three times to replace simple plastic gromet, after repeated requests. 6. Salesman promised free map upgrade for nav system, which also was a lie. Please beware of repeated mistakes, false promises, and poor service. Had to have Lexus corporate involved for restitution; service program only designed to sell or repair things that are not needed, and charge you for things that you don't need. Please, please, use another reputable Lexus dealer! More

I just wanted provide feedback regarding Mitch in the Service department. Every time we meet with him, he has been great. He is very professional yet also friendly. He makes sure I have a loaner or a Service department. Every time we meet with him, he has been great. He is very professional yet also friendly. He makes sure I have a loaner or a ride to work when needed. He also is very good about calling me to keep posted on the status of the service work. He is very responsive whenever I call him and leave a message. Mitch is a pleasure to work with and I will continue to request him as my service specialist. More

When my wife and I arrived we were greeted with a hand shake and a smile. Mr Herdon's product knowledge far out weighed his competition. Once we explained our situation to Mr Herdon he worked very hard t shake and a smile. Mr Herdon's product knowledge far out weighed his competition. Once we explained our situation to Mr Herdon he worked very hard to accomadate us. I feel we purchased the automobile for the money we could possibly get. Thank you again Rpbert Herdon and the entire staff at Lexus of Sacramento! More

From the moment I walked in, I already knew that I was going to purchase a car from this dealership. We walked in with a hungry child and Robert was able to find him chips and gave him a toy to play with going to purchase a car from this dealership. We walked in with a hungry child and Robert was able to find him chips and gave him a toy to play with. I can't say that about any other dealership we've gone to. At our first visit, Robert was very thorough and took his time to show us different models. He was articulate in answering all the questions that we had and giving us options accordingly. Ultimately, I decided to wait for a car that had just shipped from Japan. My car arrived a week earlier than expected and during that time, Robert consistently kept me updated on its status. Robert was extensive in showing me the different features in my car and has made himself available for any questions that I may have in the future. What I appreciated the most was the "family" atmosphere that I got from all the folks at Lexus of Sacramento. Each experience was friendly, thorough, and professional. I liked the fact that there was no rush to "get the money" and to get us out. We heard pleasant and funny stories, we laughed and smiled. I would highly recommend Robert Herndon for a great Lexus experience! More

Robert was an outstanding professional reprensentative for Lexus of Sacramento dealership. He was extremely knowledgable and helpful in explaining the functions of our new car, as well as emphasizing the for Lexus of Sacramento dealership. He was extremely knowledgable and helpful in explaining the functions of our new car, as well as emphasizing the important parts to get us on the learning curve. We would be proud to refer our friends and family to Robert. Tom & Mailyn Scott More