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Lexus of Sacramento

Sacramento, CA

4.7
3,005 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,005 reviews

February 16, 2020

No Pressures! My husband and I stopped by Lexus of Sacramento with the intentions of narrowing down what we would like to possibly purchase in the future. We were More

by sarafina95
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kaulen
Feb 16, 2020 -

Lexus of Sacramento responded

Thank you, Sarafina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 15, 2020

World Class Service! I’m always very pleased with my service experience at Lexus of Sacramento. Christina is my service advisor and she’s always very professional, knowle More

by bzries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2020 -

Lexus of Sacramento responded

Thank you, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that Christina has been so helpful to you. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 11, 2020

Service Par Excellence I love the open door policy of this dealership...the cars on the lot are open for customer viewing, examination & comparison. There’s an ample supply More

by david & ligie barajas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
Feb 11, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Sacramento are glad to have you as a customer. Sincerely, Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 07, 2020

Always a wonderful experience when I visit my Lexus of Sacramento dealership. Brandy, my service manager is the best! Everyone is always friendly and kind. The service is effic More

by Osiris the cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Feb 07, 2020 -

Lexus of Sacramento responded

Thank you, Osiris! It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that Brqandy met your expectations. Thank you for choosing Lexus of Sacramentoe lo. We look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 06, 2020

Very nice and the auto sales person, Mr John Dickinson was very helpful and courteous. We were seeking a pre owned AS 350 and found it there. More

by tommytsings51
Recommend Dealer
Yes
Employees Worked With
John Dickinson, Ron Kaulen
Feb 06, 2020 -

Lexus of Sacramento responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with John here at Lexus of Sacramento! If there is anything else we can do to assist you, please do not hesitate to let us know. Enjoy your new vehicle! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 02, 2020

Great selection in low pressure atmosphere. Lots of people inside and out so I went up to the information counter for assistance and showed the lady my Car Pro VIP Priority Pass and she paged G More

by Bob
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zinda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Escobosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kaulen
Feb 02, 2020 -

Lexus of Sacramento responded

Thank you, Bob, for taking the time to share your comments concerning your recent Sales experience at Lexus of Sacramento. As a valued customer, we appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

February 01, 2020

good job Why is it that the service appointments more than a week away from when calling in? Also why can I not able to make the appointment on line. More

by ghpoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with our dealership. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

January 30, 2020

Dealer had what I wanted, Came to agreement. Searched the online ad for specific vehicle, found what I was interested in, went to look, l was impressed by what I saw. I did need to search for som More

by dmichaelcross
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kaulen
Jan 30, 2020 -

Lexus of Sacramento responded

It's great to hear that Kent was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 27, 2020

Christina is the best! Her customer service is outstanding. She's thorough when explaining the service to be done, any recommendations, and when complete. I travel from the bay area just to see More

by Shelley
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Lexus of Sacramento responded

Shelby, Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Christina was able to assist you with your service appointment and that you had such a positive experience. We hope you will continue to make Lexus of Sacramento your dealership of choice! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 26, 2020

15000 mile maintenance I was helped by Christina in the service department on 1/17/20 and I am extremely pleased with her assistance. I found her a very friendly and helpfu More

by A Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 26, 2020 -

Lexus of Sacramento responded

Thank you for letting us know what a great job Christina did answering your questions ! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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