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Lexus of Sacramento
Sacramento, CA
3,006 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,006 reviews
September 17, 2020
Lost the chain and keys on my remote. When I left never even said they were sorry and never followed up with me. I said to look at the camera that they were on my remote they just gave excuses. It had a even said they were sorry and never followed up with me. I said to look at the camera that they were on my remote they just gave excuses. It had a very special swarovski Mickey Mouse keyring that was my friends who died May 30, 2020 and it was special and could not be replaced because it was hers. I told them when I left if they did not find the keys etc that was on my remote I will never buy a car from them again. You got it I never have heard back from them!!!!! In the last 15 years I have owned 6 Lexus. My next one will be brought somewhere else I guess!!!!!!!! More
by JAILNURSE911
Verified Customer
September 17, 2020
Great service and fast turnaround. I was kept informed of the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. the status of my vehicle. I was provided with a loaner car so I did not have to wait at the dealership. More
by JCOOPER15
Employees Worked With
September 17, 2020
Jerod was thorough, efficient and knowledgeable. I appreciate how much he spent with me and explained everything perfectly. Jerod was awesome! Thank you Sacramento Lexus. appreciate how much he spent with me and explained everything perfectly. Jerod was awesome! Thank you Sacramento Lexus. More
by Gina Dyer
September 17, 2020
I've been taking my Lexus for service in Sacramento for years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchase years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchased a Lexus SUV and he'll be scheduling with Nick as well! More
by DRTORREZ
Employees Worked With
September 17, 2020
All the staff were very friendly and helpful. Robert Escobosa assisted us ,With our vehicle purchase and he answered any questions I had, his experience and knowledge of the vehicles was very impressive Escobosa assisted us ,With our vehicle purchase and he answered any questions I had, his experience and knowledge of the vehicles was very impressive, No pressure to buy, my wife and I highly recommend him. Excellent buying experience. More
by PHILLIPNAVARRO71
Employees Worked With
September 17, 2020
Great customer service from Mike Huttleston.As a new Great customer service from Mike Huttleston. As a new customer to Lexus Mike has always taken great care of me and my Vehicle. Thanks Mike Great customer service from Mike Huttleston. As a new customer to Lexus Mike has always taken great care of me and my Vehicle. Thanks Mike More
by JOYSEE38
Employees Worked With
Mike Huttleston, Mike Huttleston
September 17, 2020
Great customer service from Mike Huttleston. We are glad he is our service guy. He knows his stuff. He takes excellent care of us and our 2 Lexus'. he is our service guy. He knows his stuff. He takes excellent care of us and our 2 Lexus'. More
by AMKAM
Employees Worked With
Kent Owens, Mike Huttleston
September 17, 2020
Everything is good. Tracy went over what needs to be done and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. and all the inspections were thorough and organized. I appreciate your professionalism in treating our customers. More
by LVTRAN1
Employees Worked With
September 17, 2020
First time I have used this dealership for a purchase and service. Can't say enough about the experience except for awesome, wonderful team of employees! and service. Can't say enough about the experience except for awesome, wonderful team of employees! More
by FCOMMESSO
