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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,001 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,001 reviews

April 18, 2024

I have been to your shop 4 times…always clean and staff friendly and pleasant. More

by 6HILLIARD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 18, 2024

Manager never returned our call when we broke down on the side if the road in Barstow, one day after getting our GX "fixed" in Sacra. Absolutely no concern for our safety and welfare. It's been almost 3 week More

by glennersf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
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Apr 19, 2024 -

Lexus of Sacramento responded

I'm really sorry to read about your experience. It's concerning that you didn't receive the prompt and caring service we aim for and I'd like to look into this further and see how we can make things right. Unfortunately, I cannot locate contact information without a first and last name. If you are willing, please reach out at your earliest convenience so we can discuss what happened. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 17, 2024

Customer service was good. It was a great experience. Basel was very help. Thank you More

by purplerosebud
Recommend Dealer
Yes
Employees Worked With
Basel
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Apr 17, 2024 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 17, 2024

Grace at Lexus did an awesome job about explaining the options about the car. First time I purchase an electric vehicle and I just wish I would have had more details regarding the range because the 300 mo More

by TITASLADY81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grace
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Apr 17, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

April 17, 2024

This time I came in for my second key fob, I was greeted and the service was outstanding. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review, Christina! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

April 16, 2024

Always excellent service and customer care. They give it to you straight with no surprises. More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Apr 16, 2024 -

Lexus of Sacramento responded

Melissa, Thanks for sharing about your experience with Lexus of Sacramento. Christina and our team appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 16, 2024

I am NEVER disappointed when I take my vehicle in for servicing. The service department is prompt, courteous and EFFICIENT. I like LEXUS of SACRAMENTO! More

by Bubblinbutta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

April 16, 2024

V is the best advisor! We share the same last name-no relation so this is a REAL and unbiased review. I never worry when I take my car in for service because of V. He More

by arlene.moua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Apr 16, 2024 -

Lexus of Sacramento responded

Arlene, It's great to hear that V Moua and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

April 16, 2024

The customer service there is outstanding. Tony helped me get the car that I needed fast and easy! More

by SERGIOFALCON17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony soltero
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Apr 16, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, Sergio. It's awesome to hear you were in great hands with Tony. Enjoy the new ride, and drive safely!

April 15, 2024

Very nice, knowledgeable, efficient Will be using lexus of Sacramento for all my car needs. More

by Expopacer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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